IT Support Analyst

Job Description

Job Description

Job Summary We are seeking a detail-oriented and security-conscious IT Helpdesk Support Technician to support our aerospace and defense operations. This role provides frontline IT support in a highly regulated, mission-critical environment. The ideal candidate demonstrates strong technical aptitude, adherence to security protocols, and a commitment to supporting systems that enable national security and advanced aerospace innovation. This is an onsite role within secure facilities.

Essential Responsibilities Provide first-line technical support for hardware, software, network, and user account issues. Respond to, troubleshoot, and resolve help desk tickets in a timely manner. Install, configure, and maintain desktop computers, laptops, printers, mobile devices, and peripheral equipment. Support Microsoft Windows operating systems and business applications. Create, modify, and maintain user accounts, permissions, and email access. Assist with employee onboarding and offboarding activities. Perform routine system maintenance, software updates, and security patching. Troubleshoot connectivity, VPN, and network-related issues. Maintain IT asset inventory and documentation. Document incidents, solutions, and technical procedures. Follow cybersecurity best practices and company security policies. Escalate complex issues to senior IT personnel as appropriate. Participate in an on-call support rotation as required. Support IT operations within a highly regulated aerospace and defense manufacturing environment.



Required Qualifications U.S. Citizen or legal resident. Associate's or Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or related field; equivalent experience considered. Experience providing computer troubleshooting and end-user support. Strong problem-solving and analytical skills. Excellent written and verbal communication skills. Ability to communicate effectively with technical and non-technical users. Strong organizational skills and ability to manage multiple priorities. Working knowledge of Windows operating systems. Hardware troubleshooting experience. Understanding of cybersecurity principles and security best practices. Ability to work within documented procedures and security requirements.

Preferred Qualifications Experience with Active Directory. Microsoft 365 administration and support experience. Experience with ticketing/help desk systems. Manufacturing, aerospace, defense, or highly regulated industry experience. Knowledge of endpoint security and compliance frameworks.

Benefits Medical Insurance Dental Insurance Vision Insurance 401(k) with Company Match Paid Time Off Paid Holidays Employee Referral Program Career Development Opportunities Flexible Working Arrangements (where applicable)