Product Support Specialist

$30.28 - $37.5 per hour

Full-time

Job Description
Sinclair Digital is hiring a Product Support Specialist! Join Sinclair Digital, the innovation engine behind the largest and most diversified television broadcasting company in the country.

Sinclair Digital is hiring a Product Support Specialist ! Join Sinclair Digital, the innovation engine behind the largest and most diversified television broadcasting company in the country. We're at the forefront of transforming how local news and television are produced, distributed, and consumed across multiple platforms.

Our Product Support Specialists, play a crucial role in providing technical support for our Content Management System and our News station's websites and mobile apps. They are responsible for conducting administrative-level tasks such as creating new users, diagnosing and resolving technical issues, providing guidance to users, escalating issues to our software development team, and working closely with our software engineers to ensure that requests are prioritized and handled properly.

Responsibilities:

Provide technical support to internal users of our CMS software application via phone, email and ticketing system.

Troubleshoot user-reported issues, diagnose root causes, and identify solutions.

Research and resolve technical problems using internal knowledge bases and collaborating with senior team members, and developers.

Document solutions and frequently asked questions (FAQs) to build a robust internal knowledge base.

Maintain up-to-date knowledge of our systems through ongoing training and keeping abreast of new features and updates.

Provide clear and concise instructions to users with varying levels of technical expertise.

Meet or exceed the Service Level Agreements for time to respond and time to resolve.

Escalate issues that require software development level support. Generate tickets with thorough detail on what is required, the priority of the issue, and include thorough steps for issue recreation.

Attend daily standup meetings with Engineering, and provide feedback on new items to triage.

Test and validate bug fixes.

With other team members, take on-call shifts from 5:00 PM to 5:00 AM on a rotational basis. When on-call, you must be available to get online and assist customers if any emergency issues come through.

Qualifications:

At least 2 years of experience in a technical support role, preferably with software-related products.

Strong understanding of web technologies and content management systems.

Excellent problem-solving and analytical skills.

Outstanding communication and interpersonal skills.

Ability to work independently and as part of a team.

Familiarity with ticketing systems and support tools.

Understanding of the Software Development Lifecycle.

Preferred Qualifications:

Experience supporting software used in the media or news industry.

Experience with video technologies.

Knowledge of web development languages such as HTML, CSS and JavaScript. .

Understanding of database management systems.

Experience with tools including Jira, Confluence, Slack, Google Analytics.

Attributes:

Positive Attitude

Patient and empathetic

Enthusiastic and helpful

Team player

Good Communicator

Active listener

Professional demeanor

Problem-Solving Skills

Analytical and methodical

Resourceful

Detail-oriented

Commitment to continuous learning

Adaptable

Good time management skills

Strong work ethic

Natural leader who inspires and motivates others

Sinclair is proud to be an equal opportunity employer and a drug free workplace. Employment practices will not be influenced or affected by virtue of an applicant's or employee's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, military or veteran status or any other characteristic protected by law.
About Us
Sinclair, Inc. (Nasdaq: SBGI) is a diversified media company and a leading provider of local news and sports. The Company owns, operates and/or provides services to 177 television stations in 79 markets affiliated with all major broadcast networks; owns Tennis Channel, the premium destination for tennis enthusiasts; and multicast networks CHARGE, Comet, ROAR and The Nest. Sinclair's AMP Media produces a growing portfolio of digital content and original podcasts. Additional information about Sinclair can be found at
About the Team
The life-blood of our organization is our people. We have a compelling story, a goal-oriented culture, and we take really good care of people. How good? Here is a glimpse: great benefits, open door policy, upward mobility and a strong desire to see you succeed. Ready to be part of a winning team? Let's talk.
The hourly compensation range for this role is $30.28 to $37.50. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. Full time positions are eligible for benefits that include participation in a retirement plan, life and disability insurance, health, dental and vision plans, flexible spending accounts, 15 paid vacation days, 2 paid personal days, 9 paid holidays, 40 hours of paid sick leave, parental leave, and employee stock purchase plan.
Please note that this position is not eligible for visa sponsorship, including employer sponsorship for an H-1B visa, OPT-STEM employment, etc.

Apply

Vacancy posted 3 days ago

Similar jobs that could be interesting for youBased on the Product Support Specialist in Washington DC vacancy

Product Support Specialist
$78k - $90k
...local, and federal agencies that in turn support millions of citizens and businesses.... ...craft concise and friendly responses. Product Enablement : Work with our Product, Engineering... ...& Experience The Product Support Specialist requires a combination of high customer...
Suggested
Local area
Home office
Flexible hours
Weekday work
Authorium, Inc
Washington DC
1 day ago
Product Support Specialist
$65k - $75k
...Product Support SpecialistHanover Research is looking for a Product Support Specialist to join our Product team and serve as a key point of contact for users across Hanover's growing portfolio of digital products. Our digital products are an important part of how Hanover...
Suggested
Local area
Remote work
Hanover Research
Arlington, VA
2 days ago
Product Support Specialist
...Product Support SpecialistAuthorium's customers are seasoned government executives, on the cutting edge and deeply committed to innovating... ...and more. We are looking for an experienced Product Support Specialist to troubleshoot and resolve issues affecting customers' use...
Suggested
Work at office
Weekday work
Authorium
Washington DC
4 days ago
Senior Product Support Specialist
$120k - $150k
...Overview VTG is seeking a Senior Product Support Specialist to support our U.S. Navy customer in the Washington, DC area. The selected candidate will work with the logistics and production teams supporting the Conventional Prompt Strike (CPS) program office to...
Suggested
Contract work
For contractors
Work experience placement
Internship
Work at office
Remote work
VTG
Washington DC
4 days ago
Data Analyst/FM Product Specialist (Multiple Levels)
...Required:Up to 10%Clearance Required:Active SecretWhat You Will Do:Guidehouse is currently seeking qualified Data Analysts & Product Managers to support Guidehouse's Defense & Security Segment. Responsibilities will include, but are not limited to:Serve as a key contributor...
Suggested
Full time
Flexible hours
Guidehouse
Arlington, VA
1 day ago
Product Management Transformation Specialist
$94.4k - $198.2k
Job Title: Product Management Transformation SpecialistJob Category: Project and Program ManagementTime Type: Full... ...an experienced Product Management Transformation Specialist for a critical execution role supporting the United States Secret Service (USSS) contract within...
Contract work
Work experience placement
Work at office
Local area
Immediate start
Remote work
Flexible hours
Shift work
CACI International
Washington DC
4 days ago
Senior Product Specialist, Lamina
$212.6k - $250.1k
Are you ready to make an impact?Senior Product Specialist, LaminaLamina, a West Monroe Company, is seeking a Senior Product Specialist to shape... ...s Origination capabilities, helping define how the platform supports loan origination, deal structuring, and distribution. You...
Local area
Immediate start
Flexible hours
West Monroe Partners
Washington DC
4 days ago
Bilingual Branch Wholesale Product Specialist (Spanish)
...answer their questions about Sherwin-Williams products, and recommend the right solutions. Wholesale Product Specialists are also expected to promptly resolve any customer... ...strength of our success, and we invest and support you in: Life … with rewards, benefits and...
Contract work
For contractors
Work experience placement
Local area
Flexible hours
Afternoon shift
Sherwin-Williams
Landover Hills, MD
1 day ago
Product Marketing Specialists - Entry Level
...our partnered retail locations to help increase their customer base. We are currently seeking motivated and enthusiastic Product Marketing Specialists to join our growing team in Seattle, Washington. This is a hands-on, on-site position that offers valuable...
Full time
Edge Marketing Agency
Washington DC
4 days ago
Kia Product Specialist
...to apply. We provide paid training and ongoing mentorship and support. We make an investment in you so you can be the future leaders... ...questions and listening carefully to their responses. Explain product performance, application, and benefits to prospects. Describe...
Ourisman Kia
Alexandria, VA
2 days ago
Branch Wholesale Product Specialist
...commercial paint customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Wholesale Product Specialists are also expected to promptly resolve any customer concerns and ensure maximum client...
For contractors
Work experience placement
Afternoon shift
The Sherwin-Williams Company
Alexandria, VA
2 days ago
Branch Wholesale Product Specialist
...answer their questions about Sherwin-Williams products, and recommend the right solutions. Wholesale Product Specialists are also expected to promptly resolve any customer... ...strength of our success, and we invest and support you in: Life ... with rewards, benefits and...
Contract work
For contractors
Work experience placement
Local area
Flexible hours
Afternoon shift
Sherwin-Williams
Washington DC
5 days ago
Product Specialist
$75k - $95k
...the largest distributors of electrical products, data communication, wireless communication... ...We are looking for a Product Specialist to join our Rexel, USA team in Capitol Heights... ...proposition of the products Lead and support sales efforts with key targets, key customers...
Full time
Contract work
Temporary work
For contractors
Work at office
Local area
Flexible hours
Rexel
Capitol Heights, MD
3 days ago
Product Specialist
: Product Specialist : Fully Remote (domestic & international travel required) : ShopData | Henning (Valstone Portfolio) | ShopData... ...CAD-CAM sheet metal fabrication software for over 50 years, supporting manufacturers and fabricators across HVAC, structural steel,...
Permanent employment
Full time
Work at office
Remote work
LinkedIn
Arlington, VA
5 days ago
Product Specialist
...Product Specialist Location: Remote within the US Type: Full-time About Us Guardian is a fast-growing SaaS company dedicated... ...clients through onboarding and training, provide ongoing support and check-ins, and act as a trusted advisor. You’ll also play...
Full time
Remote work
Guardian for Revit
Arlington, VA
2 days ago
Senior Product Management Specialist
$115.86k - $136.3k
...for-profit association dedicated to transforming health care by supporting the entire spectrum of medical education, medical research,... ...can be found on our website. Why us, why now? TheSenior Product Management Specialistserves as the business owner for assigned...
Hourly pay
Work experience placement
Remote work
Association of American Medical Colleges
Washington DC
5 days ago
Senior Product Acceleration Specialist - Auth0
...Senior Product Acceleration Specialist - Auth0 Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve...
Okta
Washington DC
4 days ago
Product Marketing Specialist
$70k - $80k
...We’re looking for a Product Marketing Specialist to join our team! The Product Marketing Specialist executes product marketing and content initiatives across our core verticals: Healthcare, Politics, and Public Affairs. This position reports to the Head of Marketing and...
Work at office
Remote work
Work from home
Monday to Friday
Afternoon shift
DSPolitical
Washington DC
2 days ago
Automotive Product Specialist - Kia of Bowie
$23 - $26 per hour
...Kia Of Bowie Automotive Product Specialist Kia of Bowie is part of Group 1 Automotive, one of the largest and most respected names in automotive... ...'s standards every day Jump in where needed and support the broader sales team as assigned Qualifications ~12+...
Hourly pay
Full time
Local area
Flexible hours
Group 1 Automotive
Bowie, MD
3 days ago
Product Marketing Specialist
$57.4k - $98.35k
...Description Summary Under moderate guidance, supports go-to-market strategy by translating... ...materials. Partners across Marketing, Product Teams, Sales, and other teams to support... ...the Role As a Product Marketing Specialist, you will play a crucial role in understanding...
Work experience placement
Work at office
Wolters Kluwer
Washington DC
2 days ago
Product Marketing Specialist
$75k - $120k
...Product Marketing Specialist Arlington, Virginia Auterion is seeking a Product Marketing Specialist to translate complex autonomy, robotics... ...needs, operational environments, and mission outcomes. Support customer-facing teams with clear sales materials, competitive...
Auterion
Arlington, VA
4 days ago
Urban Outfitters Product Flow Specialist
$18.98 per hour
...Product Flow SpecialistThis position is located at 3111 M St NW, Washington, Washington, DC, 20007 United StatesRole SummaryThe Product Flow Specialist contributes to the customer experience by supporting back of house operations and flow of product from receipt to placement...
Flexible hours
Night shift
Day shift
Urban Outfitters
Washington DC
4 days ago
Bilingual Branch Wholesale Product Specialist (Spanish)
...commercial paint customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Wholesale Product Specialists are also expected to promptly resolve any customer concerns and ensure maximum client...
For contractors
Work experience placement
Flexible hours
Afternoon shift
The Sherwin-Williams Company
Landover Hills, MD
3 days ago
Product Specialist (SaaS Implementation and Onboarding)
$80k - $90k
...greatness. To learn more about Zenoti visit: About the Role We are seeking an experienced Product Specialist with a proven background in the SaaS industry to support customer onboarding, drive product adoption, and deliver measurable value through our AI product...
Local area
Remote work
Zenoti
Washington DC
12 days ago
Senior Product Specialist - Implementation/Onboarding
$95k - $110k
...customer business scenarios Identify risks based on current product capabilities; define and implement mitigation plans Address... ...do I need? ~6-9 years of experience in Implementation and support of Enterprise products ~ Strong software exposure and ability...
Local area
Zenoti
Washington DC
12 days ago
Product Specialist
$75k - $125k
...challenges, and closing deals? We're looking for a motivated Product Specialist to connect with customers, understand their needs, and... ...skills. Represent the company with professionalism while supporting our mission and brand values. What We're Looking For...
Temporary work
Quick Attach
Alexandria, VA
3 days ago
Bilingual Branch Wholesale Product Specialist (Spanish)
...Job Title Wholesale Product Specialist Job Description This position works closely with commercial paint customers to determine their... ...are behind the strength of our success, and we invest and support you in: Life with rewards, benefits and the flexibility...
Hourly pay
Full time
Work experience placement
Afternoon shift
Sherwin Williams
Washington DC
1 day ago
Technology Support Specialist
...Technology Support Specialist Position Overview We are seeking a customer-focused Technology Services Analyst to provide hands-on... ...user devices, operating systems, applications, drivers, and productivity software. Provide setup and support for meetings,...
Full time
Work at office
Local area
Remote work
Flexible hours
SNI Companies
Washington DC
4 days ago
Desktop Support Specialist
...Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software...
Full time
Remote work
Work from home
SISL Global
Washington DC
1 day ago
Certified Peer Support Specialist Supervisor - North Seattle
$81k - $101k
...Job Description Job Description Job title: Certified Peer Support Specialist Supervisor Location: Seattle, WA Reports to : Director of Recovery Programs Direct Reports: Certified Peer Support Specialists (CPSS), Certified Peer Support Specialist Lead...
Traineeship
We Care Daily Clinics
Washington DC
a month ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Product Support Specialist. Be the first to apply!