Referral Coordinator

Ochsner Health Job Opportunity We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! This job works to support the Tobacco Cessation Clinics across the company system with minimal supervision, providing all duties related to scheduling appointments, registering patients with correct patient accounts for the Tobacco trust and communicating with patients referred to the Cessation Clinics To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion. Education Required - High School diploma or equivalent Work Experience Required - 3 years relevant experience (customer service, patient registration, appointment scheduling). Preferred - Knowledge of Epic system (registration and scheduling). Knowledge Skills and Abilities (KSAs) Must have computer skills and dexterity required for data entry and retrieval of required job information. Must be proficient with Windows-style applications, keyboard, and various software packages specific to role. Proficiency with Microsoft Office Suite (Word, Excel, Access, etc.). Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process Strong interpersonal skills with ability to effectively and courteously communicate with a diverse group of internal and external calls. Good judgment skills to handle difficult situations. Good organization and time management skills. Self-directed with the ability to work with little supervision. Job Duties Manages patient referrals to Tobacco Cessation Clinics. Coordinates appointments to Tobacco cessation clinics. Ensures accurate registration and eligibility of patients with appropriate guarantor accounts. Acts as customer service liaison between Cessation clinics and patients. Supports the Tobacco Cessation program's goals and objectives. Other related duties as required. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards. This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Physical and Environmental Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Must be able to sit for prolonged periods of time. Must be able to work a flexible work schedule (e.g. 24/7, weekend, holiday, on call availability) Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid. There is no occupational risk for exposure to communicable diseases Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.