Account Executive

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide! City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our location in Greenville, SC. The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including training, guidance with starting new clients, inspections of contractor performance and compliance with client requirements, trouble‑shooting customer requests/complaints, coordinating site visits, and developing long‑term relationships with clients and contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction. What You Will Do Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products. Formulate and manage an effective service strategy and schedule tailored to each client. Negotiate and enter into agreements with clients for additional services—determine pricing, staffing, and logistics. Manage all contractor relationships including interviewing and hiring, negotiating pricing and other contract terms, managing agreements, developing service specifications, ensuring client compliance, verifying contractor compliance, and removing or replacing contractors as necessary. Ensure a standard of excellence in quality and client satisfaction through detailed quality control inspections of client sites and consistent follow‑through with all promises to clients. Supervise and direct Night Managers to ensure the client’s strategy is executed and all services are performed correctly. Promote the sale of, procure, and monitor supplies for clients. Effectively communicate all client issues with contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise. Use City Wide’s CRM to perform client inspections, add extra charges, NM routing, etc. Schedule each non‑routine activity in client facilities using Outlook. Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s; ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled. Notify Sales Executives of potential accounts in your territory, especially new construction. Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance. Approve Night Managers and/or Service Representative pay sheets; ensure accuracy. Assist Accounting in collecting clients’ past‑due invoices and payment invoices for contractors. Maintain updated route sheets, key/alarm sheets, and monthly planner for each client. Requirements 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required. 2+ years track record of success in a client retention role, with goals and metrics to support. Highly detail‑oriented and excellent follow‑through on commitments. Positive and outgoing personality; great at building relationships. Excellent verbal and strong written communication skills. Proficient in Microsoft Office and knowledge of CRM database. Ability to travel on a daily basis to client locations locally. Former Cintas or Enterprise Rental Car employees receive favorable consideration. Salary Range $60,000.00–$95,000.00 (Range includes Salary + Commissions) Benefits 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance More on City Wide City Wide Facility Solutions is a fast‑growing company with over 100 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at . City Wide is an Equal Opportunity Employer. #J-18808-Ljbffr City Wide Facility Solutions