Customer Service Agent

Job Description

Job Description

Join our dynamic team at Michael Popwell State Farm, where we're dedicated to guiding people through the unexpected and helping them achieve their dreams. As a Customer Service Agent, you'll have the opportunity to make a real impact by providing exceptional service to our clients and policyholders. You'll craft personalized insurance policies, offer expert advice on coverage options, and turn quotes into new policies.

Your role will also involve resolving billing issues and recommending policy changes that best suit our clients' needs. If you're self-motivated and have a client-first attitude, this is your chance to grow with us in an energetic environment that's as rewarding as it is fun. With over 25 years of combined experience, our team is committed to continuous learning and achieving results together. If you're ready to embrace a career filled with opportunities for personal and professional growth, we encourage you to apply today.

$55,000 - $60,000 yearly

• Follow-up on client interactions in a thorough manner to ensure customer satisfaction
• Demonstrate accuracy in processing client policy modifications based on the data given
• Confirm client insurance coverage and provide evidence of insurance papers to policyholders
• Respond to incoming calls concerning policy and insurance coverage concerns, as well as customer complaints and general questions
• Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available

• Must have knowledge of Microsoft Office and customer relationship management software
• Position requires a high school diploma or GED equivalent
• Previous customer service experience required for this position
• Excellent active listening, interpersonal, and communication skills
• Knowledge of insurance products and policy schedules is preferred

We are one of the top-producing State Farm Agencies in the state with big dreams and aspirations. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and has fun while we are doing it! If you are self-motivated, possess an enterprising spirit, and have a desire to win and achieve results, please consider joining our team.

About Our Agency:

• Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.
• Our office is located in Suwanee.
• We have over 25 years of combined insurance experience in our office.
• Additional languages spoken: Spanish.

If you want a career, not a job, then we encourage you to apply.