Receptionist

Receptionist

615 STEDMAN ST. - KETCHIKAN, AK 99901

Overview

Salary Range $20.00 - $30.00 Position Type Regular Full-Time Job Shift M-F 8am-5pm Category Education & Training

Description

Position Summary: Perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.

Essential Duties And Responsibilities (Other duties may be assigned or changed):

• Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
• Use computers for various applications, such as database management or word processing.
• Make copies of correspondence or other printed material.
• Learn to operate new office technologies as they are developed and implemented.
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Complete forms in accordance with company policies and procedures.
• Assist in meeting planning and logistics

KIC Competencies:

• Cultural Competency: To be respectful and responsive to the health beliefs, practices, and cultural and linguistic needs of KIC Tribal Members. Developing cultural competence is an evolving, dynamic process that takes time and occurs along a continuum.
• Commitment: To serve Tribal Members and set a high standard for yourself in your performance; strive for results and success; convey a sense of urgency and bring issues to closure; and stay persistent despite obstacles and opposition.
• Customer Service: Meet/exceed the expectations and requirements of internal and external customers; identify, understand, and monitor the needs of both internal and external customers, always talk and act with customers in mind; and recognize working colleagues as customers.
• Effective Communication: Ensure important information is passed to those who need to know; convey necessary information with respect, clearly and effectively orally or in writing
• Responsiveness And Accountability: Demonstrate a high level of conscientiousness; hold oneself personally responsible for one's own work; and do the required fair share of work.

Knowledge, Skills, And Abilities (KSA) Requirements:

• Ability to communicate effectively in writing as appropriate for the needs of the audience.
• Ability to talk to others to convey information effectively.
• Able to understand written sentences and paragraphs in work related documents.
• Provide active listening skills- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Have effective time management - Managing one's own time and the time of others.
• High level of service orientation - Actively looking for ways to help people
• Have the ability to listen to and understand information and ideas presented through spoken words and sentences.
• Experience with oral expression – Having the ability to communicate information and ideas in speaking so others will understand.
• Speech Recognition - The ability to identify and understand the speech of another person.
• Speech Clarity - The ability to speak clearly so others can understand you.
• Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Knowledge of computer programs, word and excel.

Physical Activities And Work Environment Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-15 pounds). Tasks may involve extended periods of time at a keyboard or work station.

Qualifications

Education/Experience/Certification

• High School Diploma - or the equivalent (GED)
• 6 months or more experience working in an administrative position or customer service related position

License(s) Must possess current valid State of Alaska driver's license or be eligible to receive one within 90 days of hire date and an acceptable driving record for KIC's Insurance carrier.