Customer Service Manager

Splash Financial is a financial technology company focused on helping consumers explore smarter borrowing options and simplify the loan process. Through its digital platform, the company connects borrowers with lending partners to help them compare available offers and find solutions that fit their financial needs. Splash Financial is committed to creating a convenient, transparent, and customer-focused experience through technology, innovation, and dedicated support.

As part of its team, employees have the opportunity to contribute to a collaborative environment focused on customer satisfaction, operational efficiency, and continuous improvement.

Job Description

• Supervise and support customer service representatives to maintain high service standards
• Handle escalated customer complaints, resolve complex issues, and ensure customer satisfaction
• Monitor team performance, review service metrics, and identify areas for improvement
• Develop and implement customer service procedures, policies, and best practices
• Coordinate team activities, provide staff guidance, and prepare performance reports to support operational goals

Qualifications

Excellent written and verbal communication skills.

Strong leadership, problem-solving, and decision-making abilities.

Ability to manage customer inquiries, complaints, and escalations professionally.

Familiarity with CRM software, customer support platforms, and Microsoft Office applications.

Strong organizational skills and the ability to manage multiple tasks efficiently.

Additional Information

Enjoy competitive pay, $200 sign up bonus, flexible working hours, 100% remote work, paid training, paid time off, health and dental benefits, performance-based bonuses, career advancement opportunities, professional development, and a supportive team environment.