Customer Service Representative

Customer Service Representative

Exxpress Tire, a local tire wholesaler, wants to add a Customer Service Representative to our team. We are looking for a self-motivated Customer Service Representative who thrives in a fast-paced environment and enjoys working with a team to accomplish sales goals.

As a Customer Service Representative, your primary responsibilities will be ensuring the accuracy and inventory availability for incoming web-based and phone orders, building work orders, processing payments, answering phone calls, and executing sales and productivity goals. Candidates with prior retail sales/call center experience or automotive experience are not required but are considered a plus.

The Customer Service Representative role is an hourly wage position and includes a variable compensation based on an established annual Gross Profit target.

• Base Pay: $16.00 - $20.00 / hour based on experience
• Variable Incentive: Monthly incentive compensation is up to 30% of base pay
• Normal hours are M-F 8 am - 5 pm.
• Must be able to work rotating Saturdays (every 4th)

Dress: Business Casual

• Health Insurance
• Dental Insurance
• 401K Retirement Plan with Company Match
• Supplemental Benefits (Accident & Critical Illness)
• Paid Vacations
• Earned Paid Sick Time
• Paid Holidays off (New Year's Day, Christmas, Thanksgiving, 4th of July, Memorial Day, Labor Day)
• Employee Discount Program off Tires & Automotive Services

Responsibilities:

• Ensuring accuracy and inventory availability for incoming web-based and phone orders
• Answering incoming phone calls
• Tracking expected deliveries for dealers
• Accepting, verifying, and processing cash and credit card payments
• Continue to grow your knowledge of product and manufacturer's associate dealer programs
• Assist in communicating program progress to associate dealers
• Outbound calls to new and existing clients
• Various misc. tasks as assigned

Qualifications:

• Excellent communication skills both on the phone and in person
• Great multi-tasking skills
• Problem-solving skills
• Independent worker who also contributes to team goals
• Ability to sit for extended periods
• Basic understanding of Word, Excel, and PowerPoint
• Ability to lift up to 50 lbs.
• Possess a valid driver's license

About Us:

Exxpress Tire is a wholesale tire distributor with six distribution centers in Buffalo, NY; Rochester, NY; Syracuse, NY; Erie, PA; and Pittsburgh, PA. Exxpress Tire has been in business since 1993 and employs more than 200 team members. Our culture revolves around our people. We value team members who demonstrate the highest integrity, are willing to accept responsibility and ask for more, and are committed to the success of our business and their personal career development.

*Exxpress Tire participates in the Work Opportunity Tax Credit Program