Contact Center Customer Service Representative

Five Star Bank

Position Title: Customer Contact Center - Inbound Associate

Reports To: Customer Contact Center Inbound Manager or Team Leader - Inbound

Department: Customer Contact Center

FLSA Status: Non-Exempt

Purpose : Five Star Bank is seeking motivated candidates to fulfill the position of Customer Contact Center - Inbound Associate. This position will act as first line of contact and trusted consultant to our customers. The Customer Contact Center - Inbound Associate will work directly with our customers to meet their needs and provide the best customer service.

Supervisory Responsibilities :

Degree of Supervision Received: Moderate

Supervision Received (title): Customer Contact Center Inbound Manager or Contact Center Team Leader - Inbound

Degree of Supervision Given: NA

Supervision Given to (Titles): NA

Essential Functions :

Support all products and services in our retail and commercial lines of business via inbound and outbound customer service calls.
Answer customer inquiries concerning bank operations, regulations, transaction processing, electronic services, marketing, and promotional activities
Identify customer needs and suggest appropriate products and services to meet their needs.
Utilize technology to support and troubleshoot online services, gather information, and track customer interactions.
Use critical thinking to remain solution-focused.
Identify opportunities to help our customers and grow our business.
Follow bank policies, procedures, all applicable laws, regulations and compliance.
Flexibility to work various shifts including evenings, weekends, and holidays.
Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work.
This job description is not exhaustive. The [Job Title] may be required to perform other duties as assigned, including supporting other talent development and planning work that supports the business success.

Job Related Qualifications - Education and Prior Experience :

Required:

Education: High School Diploma or Equivalent
Prior Experience: 3 years Customer Experience, Contact Center

Preferred:

Education: High School Diploma/Associate Degree
Prior Experience: 5 years Customer Experience, Contact Center

Competencies :

Excellent communication skills (both verbal and written).
Strong customer-service skills.
Ability to organize and prioritize to meet deadlines.
Bank experience preferred.
Proficiency in Windows based and Microsoft office applications.

Physical Requirements :

Able to regularly sit for prolonged periods of time.
Able to travel:
1. occasionally
Extensive computer usage is required.
Ability to work:
1. Evenings
  1. Frequently
2. Weekends
  1. Frequently

Apply

Vacancy posted 4 days ago

Similar jobs that could be interesting for youBased on the Contact Center Customer Service Representative in Rochester, NY vacancy

Customer Service Representative
$18 per hour
...General Information Name Customer Service Representative Employment Type Temporary Position level... ...Virtual/Remote? No Labor Category Contact Center Date 01-May-2026 City...
Suggested
Full time
Temporary work
Local area
Remote work
Flexible hours
Shift work
Day shift
Afternoon shift
Kelly Services, Inc.
Henrietta, NY
21 hours ago
Customer Service Representative
$17 per hour
...Were seeking a passionate and empathetic Customer Service Representative to join our Corporate Customer Service Center in Batavia, NY. In this role, youll be the heart of our customer experience, resolving concerns, managing warranty inquiries, and coordinating solutions...
Suggested
Hourly pay
Work at office
Work from home
Flexible hours
Ashley | The Wellsville Group
North Chili, NY
4 days ago
Contact Center Customer Care Associate
$40k - $41.6k
...within a dynamic and fast-paced production environment as a Contact Center Customer Care Associate with Cotality. As the welcoming face of our... ...KPIs, some of which may be required by client contractual service levels ~ Act in a professional and appropriate manner always...
Suggested
Local area
Remote work
Monday to Friday
Flexible hours
Cotality
Rochester, NY
4 days ago
Customer Service Representative
$19 - $21 per hour
...General Information Name Customer Service Representative Employment Type Direct Hire Position level... ...Virtual/Remote? No Labor Category Contact Center Date 30-Apr-2026 City...
Suggested
Permanent employment
Full time
Temporary work
Local area
Remote work
Monday to Friday
Kelly Services, Inc.
Rochester, NY
1 day ago
Full Time Customer Service Representative $18-$20 hourly
$18 - $20 per hour
...associates well, they will treat our customers well. We will continually ask you to think... ...you'll do: As a Customer Service Representative, you will play an important role in... ...representative Customer support Call center Customer satisfaction Problem-solving...
Suggested
Hourly pay
Full time
Night shift
Raymour & Flanigan
Rochester, NY
4 days ago
Customer Service Representative (Full Time)
$19.82 per hour
...Customer Service Representative (Full Time) Apply Now! Back to search Location: Rochester, NY Department... ...that require extensive customer contact Works on special projects or... ...assigned to the Customer Service Phone Center. Could also be required to work at the...
Hourly pay
Full time
Work at office
All shifts
Monday to Friday
Shift work
Regional Transit Service
Rochester, NY
21 hours ago
Automotive Call Center Service Representative
$17 - $19 per hour
...the phone and helping customers? Do you have a passion... ...exceptional customer service over the phone to join our Service Call Center Team! Schedule:... ...What does a CCC Service Representative do? The primary objective... .../collect customer's contact information input/...
Work at office
Flexible hours
Hoselton Auto Mall
East Rochester, NY
3 days ago
Customer Service Rep II (Remote and Temporary)
...Description & Requirements Maximus is recruiting for a call center, Customer Service Rep II, to support our CDC INFO (Center for Disease Control) program. CDC INFO is the CDC’s national contact center, providing information to the public, healthcare providers, and public...
Remote job
Full time
Contract work
Temporary work
Work from home
Home office
Monday to Friday
Shift work
Weekend work
Maximus
Rochester, NY
2 days ago
Inbound Sale Representative
$19 per hour
...NY area, is seeking an Inbound Sales Representative to join their dynamic team. As an Inbound... ..., you will be an integral part of the customer service and sales department, supporting the... ...specifications. Support customers and service centers in estimating needs, quoting prices,...
Full time
Monday to Friday
Shift work
Manpower
Rochester, NY
4 days ago
Call Center Representative
$17 - $20 per hour
...Cellular Sales Call Center Representative Customer Service | Business Development Since opening our doors in 1993, Cellular Sales has differentiated itself from all others in the wireless industry by providing a concierge level customer experience both during...
Hourly pay
Full time
Work experience placement
Work at office
Cellular Sales
Rochester, NY
3 days ago
Pharmacy Support Center Representative
$300k
...a high volume of incoming calls; assist customers by answering any questions Communicate... ...pharmacy technician experience Call center experience Medical or insurance experience... ...teams are committed to incredible service, fresh ingredients and inspired dishes....
Hourly pay
Full time
Part time
Summer internship
Work at office
Local area
Immediate start
Work from home
Worldwide
Home office
Relocation package
Monday to Friday
Flexible hours
Shift work
Night shift
Afternoon shift
Wegmans Food Markets
Rochester, NY
2 days ago
Guest Experience Manager
...2 hospitality while driving growth through outstanding guest service and operational excellence. This role focuses on elevating guest... ...to group sales and admissions functions. Oversees Contact Center operations to ensure service standards, responsiveness, and guest...
Full time
Temporary work
Work at office
Local area
Flexible hours
SSA Group
Rochester, NY
4 days ago
Customer Service Representative ($20 PH starting)
$20 per hour
...consider starting your career at Spectrum as a professional Customer Service Representative on our billing team. At Spectrum, we keep our... ...We are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, youll find...
Local area
Visa sponsorship
Shift work
Night shift
Spectrum
Penfield, NY
3 days ago
Customer Service Representative ($20 PH starting)
$20 per hour
...consider starting your career at Spectrum as a professional Customer Service Representative on our billing team. At Spectrum, we keep our customers... ...We are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, you’ll...
Local area
Visa sponsorship
Shift work
Night shift
Spectrum
Rochester, NY
3 days ago
Customer Service Representative | Billing Support
...Customer Service Representative Good listener. Multi-tasking problem-solver. Enthusiastic communicator. Does this sound like you? If so, consider... ...We are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, you'll...
Shift work
Night shift
Spectrum
Rochester, NY
3 days ago
Operations Support Rep II
$18.65 - $26.11 per hour
...referenced pay range represents the minimum and maximum... ...Functions Responds to service calls and requests by... ...notices or control center shutdowns, which provides... ...authorization to contact (call-in) internal Facilities... ...after-hours parking customer phone inquiries, after...
Hourly pay
Part time
Work experience placement
Work at office
Local area
Shift work
Weekend work
University of Rochester
Rochester, NY
1 day ago
Utilization Management Services Rep I
...administrative support and customer service. This position acts as a resource... ...excellent customer-centered service providing information... ...Services. Serves as the primary contact for providers regarding... ...range indicated in this posting represents the minimum and maximum of...
Contract work
Work at office
Work from home
Home office
Excellus BlueCross BlueShield Inc
Rochester, NY
4 days ago
Customer Care Specialist
$20 - $21 per hour
...Description The Customer Care Representative provides outstanding service to our customers by responding to a high level of inbound customer calls, inquiries... ...customers and lasting relationships with other call center team members based on trust and reliability. -...
Contract work
Temporary work
Work at office
TEKsystems
Rochester, NY
1 day ago
Customer Care Specialist
$22.02 per hour
...Customer Care Specialist Job Category: ESL Careers Location: Contact Center | Corporate Headquarters, Rochester, NY 14604, USA Job Details Description Hours... ...identify and recommend products and services to help customers address financial needs in...
Remote work
Flexible hours
Weekday work
ESL All Companies
Rochester, NY
21 hours ago
Customer Service Representative
...Job Description We are hiring for a specialized Customer Service Representative! In this full-time opportunity, you will provide advanced customer... ...years of customer service experience required ~ Call center experience preferred ~ Computer literacy required...
Permanent employment
Full time
Contract work
One Path Career Partners
Rochester, NY
4 days ago
Office Administrator
$18 - $24 per hour
...Service Center Webster JOB SUMMARY Caliber Collision has an immediate job opening for an Office Administrator to perform... ...Handling procedures to company standards, and provide a world class customer experience to all customers by ensuring center's consistent...
Hourly pay
Weekly pay
Work at office
Immediate start
Caliber Collision Centers
Webster, NY
3 days ago
Spanish Bilingual Limited Service Customer Service Representative
$18.46 per hour
...seeking Spanish Bilingual Limited Service Customer Service Representatives for Virginia Medicaid, SNAP, and TANF... ..., you will be the first point of contact, helping individuals understand and... ...- High volume call center experience. - Familiarity with Medicaid...
Minimum wage
Full time
Contract work
Temporary work
Work experience placement
Work at office
Remote work
Home office
Monday to Friday
Shift work
Maximus
Rochester, NY
2 days ago
Customer Sales & Serv Rep
$19 - $21 per hour
...A Customer Sales & Service Representative (CSSR) is responsible for establishing and maintaining profitable relationships... ...responsibility for each customer contact and by ensuring that customer... ...preventative actions to Service Center management. • Maintain a balance...
Work experience placement
Applied Industrial Technologies
Rochester, NY
21 hours ago
Call Center Representative - Corporate Woods
$19.08 - $25.77 per hour
...Of Rochester Medical Center As a community, the... ...referenced pay range represents the minimum and maximum... ...communication support services, including general clerical... ..., handle patient/customer complaints and provide... ...when situations warrant contacting Administrators, on...
Hourly pay
Full time
Local area
Shift work
University of Rochester
Rochester, NY
21 hours ago
Customer Service Sales Representative
...Our company is looking to add multiple customer service positions to our growing team of remote representatives. This is a full time position with upwards mobility and the ability to work from home! We service union and association members by matching clients to the products...
Weekly pay
Full time
Local area
Remote work
Work from home
Zuzick & Associates
Rochester, NY
21 hours ago
Product Support - Wirtgen/Mining Specialist
$55k - $65k
...agricultural equipment dealer with over 70 years of experience servicing the northeastern US. With 18 locations throughout New York,... ...providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been...
Temporary work
Local area
Monroe Tractor & Implement Co.
Henrietta, NY
1 day ago
Head Start Recruitment, Retention and Staff Development Manager
$62.47k - $81.21k
...of both the agency and Early Childhood Services. Qualifications/Education and Experience... ...communication skills; interviewing and customer service skills; strong interpersonal and... ...and Family Services and Justice Center of New York that confirms any prospective...
Work at office
Local area
Immediate start
Shift work
Action
Rochester, NY
4 days ago
Call Center Lead Generator
...Description Job Description Part-Time Call Center Lead Generator Hourly Pay + Weekly... ...goals Accurately document calls and customer information Qualifications Strong communication... ...attitude Call center or customer service experience preferred, but not required...
Hourly pay
Weekly pay
Part time
Monday to Friday
EverDry Waterproofing of Upstate New York
Rochester, NY
5 days ago
Night Auditor: Overnight Guest & Accounts Specialist
RIT Inn And Conference Center in Henrietta seeks a dedicated Night Auditor to deliver exceptional guest services and balance hotel accounts. The right candidate will have hotel accounting or front desk experience, providing friendly interactions and ensuring guest satisfaction...
Full time
Night shift
Rit Inn And Conference Center
Henrietta, NY
21 hours ago
Retail Operations Coordinator
$16.5 per hour
...building maintenance, technician and IT needs Partner with Customer Service Center on resolving customer service concerns Review guest... ...verbally and in writing with co-workers, colleagues and external contacts Ability to be highly productive in an autonomous...
Hourly pay
Weekly pay
Full time
Temporary work
Work at office
Weekday work
Ashley | The Wellsville Group
North Chili, NY
21 hours ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Contact Center Customer Service Representative. Be the first to apply!