Customer Care Representative - Career Advancement Opportunities!!

Casella Waste Systems - - Responsibilities: Answers or places calls to customers to learn about and/or address their needs, concerns, or other issues with products or services.; Responds efficiently and accurately to customers, explaining possible solutions, and ensuring our customers feel supported and valued.; Engages in active listening with customers, confirming or clarifying information and diffusing escalated situations, as needed.; Builds instant rapport with customers and lasting relationships with other call center team members based on trust and reliability.; Utilizes job-specific software, databases, scripts, and tools appropriately when addressing a variety of different topics presented by customers.