Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support a manufacturing operation by delivering timely and attentive assistance to customers. This Long-term Contract opportunity is ideal for someone who communicates clearly, handles service requests efficiently, and enjoys working in a fast-paced call center environment. The person in this role will help manage customer inquiries, process orders accurately, and contribute to a positive service experience across inbound and outbound interactions.

Responsibilities:
• Respond to incoming customer calls with care, providing clear information and effective support.
• Place outbound calls as needed to follow up on requests, confirm details, or resolve outstanding service issues.
• Enter customer orders into company systems with close attention to accuracy, completeness, and timing.
• Address questions related to products, order status, and general service needs in a courteous and solution-focused manner.
• Document customer interactions thoroughly to maintain reliable service records and support ongoing communication.
• Coordinate with internal teams when necessary to help resolve order concerns and service-related problems.
• Manage multiple customer requests efficiently while maintaining quality, responsiveness, and attention to detail.• Prior experience in customer service within a call center or high-volume support environment.
• Ability to handle inbound and outbound phone conversations in a confident and attentive manner.
• Experience with order entry and maintaining accurate customer or transaction records.
• Strong verbal communication skills with the ability to listen carefully and respond clearly.
• Comfortable working in a fast-paced setting while balancing multiple tasks and priorities.
• Solid attention to detail and commitment to delivering dependable customer support.
• Basic computer proficiency and ability to learn service-related systems and processes quickly.