Insurance Customer Service Representative

Job Description

Job Description

Join our growing team at Flanagan Mills Insurance Agency in this client-facing role where you’ll provide customer service and support to our home, auto, and business insurance clients! We’re looking for someone who thrives in a customer service environment, enjoys problem-solving, takes initiative, and brings a calm and professional energy to the workplace. This is not a call center position.

What You'll Do:

• Be the first point of contact—answer phones, greet walk-in clients, and assist with customer inquiries
• Build strong relationships and trust with customers through open and interactive communication
• Provide information on home, auto, and business insurance products
• Handle client concerns with patience and empathy, offering solutions and following up to ensure resolution
• Process payments, issue receipts, and maintain accurate documentation
• Assist with claims, policy changes, and other customer service-related tasks

Job Requirements/Qualifications:

• Must be able to work onsite in our Rochester, NY office
• 1 year of client advocacy/client service experience required
• P&C insurance license (preferred & willing train)
• Previous Insurance experience (preferred)
• Strong multitasking, prioritization, and time management skills
• Detail-oriented and computer savvy
• Patient, empathetic, and solution-driven
• Ability to maintain a calm and professional demeanor in all interactions

Perks & Benefits for Full-Time Employees:

Medical benefits (Including vision & dental)
Paid Time Off
Paid holidays
Personal and professional growth opportunities

If you’re ready to join a supportive and customer-focused team, we’d love to hear from you!

At Flanagan Mills Insurance Agency, our mission is to help educate our clients on their risks and their insurance coverage. We want each of our clients to feel confident in their coverage, and that comes from helping them understand the ins and outs of their policies. We offer a wide variety of insurance solutions including Auto, Home, Renters, Business, Professional Liability, Landlords, Umbrella, Off-road vehicles, and Cyber Liability.

Company Description

At Flanagan Mills Insurance Agency, our mission is to help educate our clients on their risks and their insurance coverage. We want each of our clients to feel confident in their coverage, and that comes from helping them understand the ins and outs of their policies. We offer a wide variety of insurance solutions including Auto, Home, Renters, Business, Professional Liability, Landlords, Umbrella, Off-road vehicles, and Cyber Liability.