Group Experience Specialist

Group Experience Specialist

Player 15 Group is the sports and entertainment company behind the Phoenix Suns (NBA), Phoenix Mercury (WNBA), Valley Suns (G League), and Mortgage Matchup Center. Headquartered in downtown Phoenix, Player 15 Group is driven by a culture built on passion, creativity, innovation, and care. Our people are at the center of everything we do, united by a shared commitment to create unforgettable memories for our fans, partners, and community.

We offer a fast-paced, collaborative environment where every team member contributes to the success of our teams, the experiences of our fans, and the impact we make throughout our community.

We are seeking an experienced and motivated Group Experience Specialist to join our team. In this role, you will support all facets of the planning, coordination, and execution of high-impact group experiences, while playing a key role in broader department initiatives.

Your Role on the Team

• Group Experience Coordination & Game Day Execution
  • Oversee logistics for group experiences including theme nights, performances, tunnels, court time, and other fan activations
  • Serve as the on-site lead for game day group experiences, ensuring a seamless fan journey from arrival to post-event follow-up
  • Coordinate giveaways, signage, and branded activations related to group outings
  • Manage and provide day-to-day leadership for the six-member, part-time Game Day Experience Crew, including scheduling, training, communication, assignments, and game-day execution
• Cross-Functional & Client Communication
  • Collaborate with Game Presentation, Arena Ops, Community Impact, and Marketing teams to align on timelines, assets, and execution plans
  • Serve as a liaison between clients and sales reps to ensure client expectations are understood and exceeded
  • Track and catalog group event agreements, run-of-show plans, and related materials
• Support, Strategy & Admin
  • Build internal trackers, asset libraries, and sales tools to streamline department workflow
  • Help maintain digital landing pages and sales materials for specific group campaigns
  • Assist in collecting feedback post-event to support retention and upsell strategies
  • Support Group Sales revenue and retention goals by delivering experiences that strengthen client relationships, encourage repeat business and create opportunities for future group outings
• Additional Responsibilities
  • Build internal trackers, asset libraries, and sales tools like FEVO to streamline department workflow

Your Skills and Experience

• Bachelor's degree in Business, Sports Business, Marketing, Communications, or a related field
• 13 years of experience in event coordination, sales support, or fan experience (sports/entertainment preferred)
• Strong relationship-building skills, with a customer-first mindset
• Detail-oriented and highly organized, with exceptional time-management skills to oversee multiple projects and ensure timely follow-ups
• Excellent problem-solving abilities, able to remain calm and focused in fast-paced, high-pressure situations
• Proficiency in CRM platforms, analytics tools, and presentation software to track performance and enhance sales efforts
• Commitment to delivering a white-glove service experience, ensuring client satisfaction and long-term retention
• Exceptional verbal and written communication skills, with the ability to adapt messaging for diverse audiences
• Flexible availability, including the willingness to work evenings, weekends, and select holidays as required for games and events
• Perform additional duties and responsibilities as assigned based on departmental and organizational needs

The Team & Experience

We believe great organizations are built by great people. That's why we foster an in-person collaborative, people-first work environment where team members feel supported, empowered, and connected. We value individuals who bring an ownership mindset, lead with initiative, and embrace an "I'll do it" mentality in support of the team and our fans.

From career growth opportunities to everyday experiences around the office, we work hard to create an environment where people genuinely enjoy coming to work.

At Player 15 Group, our people-first culture is reflected in benefits and perks that may vary based on employment status and eligibility, including the following:

• Competitive medical, dental, vision, life and disability coverage options
• Paid vacation, sick time, volunteer time and company holidays
• 401(k) plan with Player 15 Group match
• Team member experiences throughout the year including team offsites, catered lunches, coffee stands, ice cream trucks and more
• Team swag throughout the year plus employee discounts at our Team Shop and online store
• Complimentary tickets to Phoenix Suns, Phoenix Mercury, and Valley Suns games, plus other local sporting events and concerts, as available
• Access to amenities, including:
  • Full fitness center with locker rooms and showers
  • Indoor/outdoor basketball courts
  • Pickleball court
  • Golf simulator and putting green
  • On-site cafeteria and collaborative gathering spaces

Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Please note this job description is not crafted to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Questions? Reach out to the Talent Acquisition team at View email address on click.appcast.io