Supply Chain Senior Manager

When you join Verizon

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you'll be doing...

You'll be part of a team ensuring the efficient fulfillment of the inventory that powers Verizon. In this highly independent, individual contributor role, you will strategically own a segment of our third-party logistics (3PL) network performance, driving accountability with 3PL site leadership and aligning internal stakeholders to ensure cost-effective, world-class execution.

• Partnering directly with 3PL site leadership across multiple large returns distribution centers with 15-20M units of annual throughput to drive operational success and service level compliance.

• Leading Monthly Performance Scorecards and Quarterly Business Reviews (QBRs) to maintain a high bar of 3PL accountability.

• Overseeing 3PL contractual performance, tracking logistics costs and enforcing Service Level Agreement (SLA) penalties and incentives.

• Partner closely with IT and Systems to ensure systems development and requirements are delivered

• Acting as the primary liaison for internal stakeholders (Inventory Planning, Sales, Product Marketing), translating 3PL performance into actionable business strategies.

• Initiating, sponsoring, and tracking large-scale continuous improvement projects to optimize the customer experience, improve capacity utilization, and reduce overall network expense.

• Strategically managing the reverse logistics pipeline, partnering with 3PLs to maximize the recovery value of returned equipment and devices.

• Designing and implementing long-term corrective actions with 3PL partners that resolve the root-cause of issues.

• Overseeing the efficient utilization of space and material.

What we're looking for...

You are a proactive operator who understands that third-party logistics is a "trust-but-verify" relationship, where it is critical to inspect what you expect. You are experienced at influencing without authority-building deep trust with senior stakeholders while simultaneously holding external 3PL partners strictly accountable to their SLAs and financial targets.

You move fluidly between strategic planning and granular operational troubleshooting within full-lifecycle distribution, spanning OEM receiving to reverse logistics. You are a champion of problem-solving who goes beyond treating symptoms to design structural, preventative solutions. You communicate seamlessly across corporate functions, ensuring that external supply chain execution aligns perfectly with internal business objectives. Furthermore, you are comfortable navigating ambiguity and leading the charge to build scalable, mature processes where none currently exist.

You'll need to have:

• Bachelor's degree or four or more years of work experience.

• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Proven experience managing performance, contracts, or relationships with Third-Party Logistics Providers (3PLs) or major suppliers.

• Strong executive communication and stakeholder management skills.

Even better if you have one or more of the following:

• Master's degree in Business (MBA), Supply Chain, Engineering, or a related discipline.

• Experience managing complex distribution contracts and enforcing SLAs.

• Experience in large scale operations, distribution, or manufacturing (facilities >300k sq ft).

• Exposure to Six Sigma or other process improvement methodologies (e.g., Lean, Root Cause Analysis), ideally with Black/Green belt certification.

• PMP certification.

• Proficiency in SAP and comprehensive understanding of WMS capabilities.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Where you'll be working

In this worksite-based role, you'll work onsite at a defined location(s).

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.