Customer Success Manager, Paradox

Your work days are brighter here.We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.About the TeamCome join the Paradox team at Workday! Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform. Paradox's AI assistant streamlines tasks like screening forminimum qualifications, instantly scheduling interviews, answering commoncandidate questions, and more through simple, frictionless mobile, chat, and textmessage-driven experiences to allow recruiting and hiring teams to spend more time with people and less time with software. The Franchise Customer Success team partners with a diverse portfolio of high-volume, distributed employers, including large global brands and franchise operators across restaurant, retail, hospitality, convenience, and service industries. We help customers deliver scalable, consistent, and localized hiring experiences across corporate, regional, franchisee, and location-level teamsAbout the RoleAs a Client Success Manager on the Franchise team, this role is responsible for partnering and building strategic partnerships with a portfolio of franchise and high-volume hiring customers. You will help customers achieve measurable business outcomes across onboarding, adoption, optimization, support coordination, renewals, and expansion.Responsibilities:o Partner with franchise, multi-unit, and high-volume hiring customers to develop success plans that align Paradox capabilities with business priorities such as hiring speed, candidate conversion, application completion, manager efficiency, and hiring-process consistency.o Collaborate closely with clients to understand their business goals and align our AI-powered solutions to help achieve those objectiveso Deliver exceptional service throughout the client journey, including training and onboarding, ongoing product support and troubleshooting, and strategic account managemento Provide troubleshooting and product support to quickly resolve any open issues identifiedo Proactively monitor clients’ success and adoption and continuously seek new insights into their evolving goals, challenges, and pain pointso Provide deep product expertise and serve as the subject matter expert for platform use and supporto Work collaboratively with dispersed teams and clients to drive ongoing product innovations and deliver new solutions for clientso Provide additional implementation support, as neededo Develop and nurture relationships with clients and users within client organizationso May lead working teams to support client onboarding, training, and ongoing supporto Develop relationships with clients and users within the organizations to seamlessly manage renewal and expansion opportunitieso May provide functional and technical mentorship to junior Client Success team membersAbout YouBasic Qualifications: (Required)5+ years of experience in customer success or account management roles or demonstration of equivalent experience5+ years of experience supporting or implementing SaaS solutionsTechnical understanding of complex software ecosystems within large multinational corporationsOther Qualifications:Experience educating clients on products and providing ongoing training to usersComfortable working with a cross-functional team and clients across different time zonesExperience with franchise business models, multi-unit operations, or distributed employer environmentsFunctional domain expertise with HR/recruiting software experience or demonstration of equivalent experience with Paradox solutionsFamiliarity with integrations or operational dependencies involving payroll, HCM, background-check, assessment, or onboarding platformsProven track record to collaborate and build strong relationships with customers especially at the executive levelDemonstrated ability to engage across corporate functions (Sales, Services and Product Management)Account management / adoption planning experience preferredExcellent verbal and written communication skills, including the ability to chair meetings with executive leadership, host webinarsExcellent organization, time management, data analysis, and communication skillsAbility to travel up to 30%.Workday Pay Transparency StatementThe annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.Primary Location: USA.AZ.ScottsdalePrimary Location Base Pay Range: $95,000 USD - $142,600 USDAdditional US Location(s) Base Pay Range: $90,300 USD - $160,400 USDOur Approach to Flexible WorkWith Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email View email address on click.appcast.io you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.SummaryLocation: USA, AZ, Scottsdale; USA, IL, ChicagoType: Full Time