Administrative

Registered Nurse-MDPCP

Position Objective: To efficiently and effectively provide patient triage and a variety of nursing treatment functions including but not limited to assessment of symptoms prioritizing patient appointments determining patient disposition and providing feedback to provider.

Essential Job Duties:

• The Triage Nurse assures that communication with each caller will be handled in a professional and tactful manner.
• Communicates with patients regarding their medical questions medication inquiries etc.
• Handles follow-up calls to patients per provider request.
• Triage incoming patient calls regarding medical concerns and determine appropriate disposition (schedule appointment Urgent Care ER).
• When appropriate the callers symptoms will be assessed and triaged using the nursing process and approved guidelines to assist in obtaining the appropriate level of care and/or self-care advice.
• Provide patient education in alignment with treatment goal(s).
• Advise patients on health maintenance and disease prevention.
• Monitor provider in basket to assist the provider in patient intervention and/or forwarding message to the provider for additional clinical guidance.
• Debrief/communicate with provider as needed.
• Document all patient-provider-staff communication in EPIC.
• Communicates with insurance companies to obtain required authorizations if applicable.
• Maintain accurate detailed reports and records.
• Participate and oversee performance and quality improvement activities.
• Work collaboratively with RN Care Managers LPNs and Medical Assistants in support of clinical providers and patients needs.

Educational/Experience Requirements:

• Graduate of an accredited school of nursing BSN Program
• Two years of related clinical nursing experience.

Required License/Certifications:

• Current Maryland Board of Nursing license.
• CPR through the American Heart Association (BLS for Healthcare Providers level).

Working Conditions Equipment Physical Demands:

There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens.

Physical Demands Medium Work The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.