Patient Care Coordinator (PCC)

Job Description

Job Description

Description:

Location: Maryville, TN

Job Type: Full-time | Non-Exempt

Department: Front Office & Administrative

Reports To: Dental Practice Manager

Launch Your Healthcare Administration Career with Expert Mentorship

Are you a people person who thrives on building relationships and organizing complex schedules? Do you want to learn how a successful dental practice operates from the inside out?

Innovate32 is seeking motivated individuals with a passion for patient service to join our team as a Patient Care Coordinator . This role is designed as a foundation for your future in healthcare administration. Whether you are new to the industry or looking to pivot from general customer service, we provide the structured training and hands-on experience you need to master front-office operations, insurance verification, and schedule management.

This is not just a receptionist position; it is an opportunity to become the first point of contact for patients, drive schedule productivity, and develop specialized skills that are critical to the success of modern dental practices.

Why This Role Stands Out

• Comprehensive Front-Office Training: Learn the complete lifecycle of patient care, from initial inquiry and scheduling to check-out and follow-up, under the guidance of experienced leaders.
• Skill Acquisition Focus: Master essential administrative competencies including insurance verification, ledger management, multi-line phone systems, and Dentrix practice management software.
• Direct Impact: Your work directly fills the schedule, reduces no-shows, and ensures every patient feels welcomed and valued from their very first call.
• Career Pathway: Gain the foundational experience needed to advance into senior office management roles, with opportunities for ongoing professional development.
• Dynamic Environment: No two days are the same; you will be solving real-time problems, coordinating with clinical teams, and managing the flow of a busy practice.

What You Will Learn and Do

• Master Patient Experience: Greet patients professionally, manage check-in/out processes, and maintain a welcoming environment that reinforces our brand's commitment to care.
• Schedule Optimization: Learn to protect schedule integrity by proactively confirming appointments, following up on unconfirmed visits, and reducing cancellations through effective communication.
• New Patient Conversion: Develop the skills to answer inbound calls, communicate our practice's value, and accurately schedule new patients to support a strong first-visit experience.
• Administrative Excellence: Verify and update patient demographics and insurance information, support eligibility checks, and post ledger transactions with accuracy.
• Team Coordination: Collaborate with clinical staff to monitor schedule status, patient readiness, and appointment flow to ensure smooth daily operations.
• Outreach & Retention: Execute proactive outreach strategies to remind patients of recalls and recare appointments, helping us build long-term patient loyalty.

Who You Are

• The Engaging Communicator: You possess strong verbal communication skills and a friendly, professional demeanor that puts patients at ease immediately.
• The Organized Multitasker: You can manage phone systems, computer workstations, and patient interactions simultaneously in a fast-paced environment without losing focus.
• The Learner: You have 0–1 year of customer service experience (dental background is a plus but not required) and are eager to learn about dental insurance, scheduling software, and clinical workflows.
• The Problem Solver: You approach challenges with a positive attitude and enjoy finding solutions to keep the day running smoothly.
• Physical Capabilities: You are comfortable with extended periods at a workstation, regular movement throughout the lobby, and occasional exposure to clinical areas.

Requirements:

Education & Qualifications

Required:

• High school diploma or equivalent
• Experience: 0–1 year of customer service, front desk, or healthcare office experience.
• Strong verbal communication and the ability to multitask effectively.

Preferred:

• Experience with Dentrix or other dental practice management software.
• Basic familiarity with dental insurance verification and eligibility processes.
• A demonstrated track record of strong customer service and a patient-first mindset.

Physical Requirements

• Extended periods sitting at a workstation managing multiple screens and phone lines.
• Regular movement throughout the front office and lobby areas.
• Occasional exposure to a clinical environment.
• Ability to manage phone systems, computer workstations, and practice management software simultaneously.
• Regular and reliable attendance is required.

Join Us at Innovate32

We believe that the best administrative teams are built through mentorship and investment in people. When you join our team, you enter a diverse and inclusive workplace where your professional growth in healthcare administration is supported every step of the way.

Innovate32 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, pregnancy, or any other characteristic protected by federal, state, or local law.

Ready to build a career in dental operations?

If you have the drive to learn, the desire to excel in patient service, and a commitment to detail, apply now to begin your journey!