Grooming Salon Leader, Petsense

Overview This position is responsible for leading the operations of the grooming salon, achieving targeted goals and driving results to grow the business. Responsibilities include overseeing daily operations, training and coaching staff, and delivering exceptional customer service to pet parents and their pets. Essential Duties and Responsibilities (Min 5%) Maintain regular and predictable attendance. Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs. Take the initiative to support selling initiatives (TEAM): Thank the customer Engage with the customer and/or pet Advise products or services Make it memorable Perform a combination of the following duties throughout their day: Manage day‑to‑day operations of the Groom Shop; including scheduling, safety checklists, and salon audits. Ensure all grooming SOPs and salon remain audit‑compliant and cleanliness standards adhered to at all times. Place monthly supply orders with approval and remain within the monthly salon budget. Assist in hiring and onboarding new Groomers and Groom Technicians, ensuring timely completion of training and providing mentoring. Communicate daily/weekly updates to the salon team and Store Manager, including sales performance. Schedule weekly meetings with SM to discuss staffing, schedules, prior week plan and forecast business review. Drive salon growth – contact existing and new customers, schedule appointments, follow‑up calls, community events, in‑store events, partner with rescue groups, etc. Lead salon team members by driving professional development, coaching for improvement, and reviewing performance key metrics. Provide professional grooming services for dogs using knowledge of grooming styles and techniques. Safe pet handling – review grooming SOPs annually with all current and new salon team members and retain signed copy for records. Demonstrate professionalism and coach the salon team to maintain professionalism. Equipment handling and maintenance. Ensure the safety and well‑being of animals, inspect for parasites, disease, or injury and report findings to pet owners. Practice safety and sanitization protocols; sanitize and maintain grooming tools and equipment to eliminate injury and disease spread. Maintain records of all pet clients, including services provided and vaccination records. Operate computer as needed. Recovery of store, if needed. Ensure the safety and well‑being of live animals; sanitize and maintain holding tanks and care for live animals as required. Complete all documentation associated with the above job duties. Follow the job duties and essential functions of the Groomer job description as well. Enforce and follow all salon policies and procedures. May be required to perform other duties as assigned. Required Qualifications Experience: Must demonstrate knowledge and skills in the grooming industry with a minimum of 2+ years grooming pets under the leadership of a professional groomer. Supervisory experience preferred. Must be comfortable working with dogs and cats, and exhibit patience and compassion for animals. Must provide own tools (clippers, blades, shears) or be willing to purchase required tools. Education: High school diploma or equivalent required. Any suitable combination of education and experience will be considered. Associates must be able to read, write and count accurately. Preferred Knowledge, Skills or Abilities Operate and use all grooming tools and equipment including bathing tubs, brushes, combs, scissors, clippers, dryers, and bathing products such as perfumed shampoo and soaps. Communicate effectively with associates and customers. Display compassion toward animals and treat them accordingly. Exhibit attention to detail. Read, write and count to accurately complete all documentation. Basic computer skills. Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict. Working Conditions Working environment is favorable, generally inside with moderate noise. Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate. Exposure to wet conditions, particularly when bathing dogs. Exposure to sharp grooming instruments, perfumed shampoos and soaps, pets, and pet waste. Exposure to cats and dogs of all sizes, breeds, and temperaments. Work shifts vary, generally not less than 4 hours and may exceed 8 hours. Promote a safe and productive work environment for team members and customers and adhere to company safety training and guidelines. Physical Requirements Position is non‑sedentary. Ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds. Ability to utilize grooming instruments including shears and dryers. Ability to occasionally lift or reach merchandise overhead. Ability to constantly operate store equipment such as computer, cash register, and other store equipment. Ability to read, write, and count accurately to complete all documentation. Ability to utilize strong written and verbal communication skills to communicate with team members and customers. Ability to successfully complete all required training. Lift and carry pets generally up to 75 pounds; ability to lift and carry pets weighing over 100 pounds with assistance. Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g., pallet jack, dolly). Ability to frequently move around the salon to groom and bath animals, clean, and maintain the salon for a full shift. Ability to walk, stand, and maintain a stationary position while grooming animals for a full shift. Ability to stand, twist, bend, kneel, crouch, stoop, and squat frequently to position oneself to groom and bath animals, clean shelves, stock merchandise and equipment as business needs dictate. Ability to handle and be in contact with live animals. Ability to successfully complete all training and certifications to care for live animals. Possess physical and mental stamina and ability to move throughout the distribution center and outdoor areas quickly and safely. Team members must have the physical and mental ability to perform all tasks (with or without reasonable accommodation). Disclaimer This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his or her supervisor. #J-18808-Ljbffr Tractor Supply Company