ESM Architects - IT & Business - Hybrid in Chicago, IL

Job Titles for Two opportunities: -Share relevant resume and details: ESM Architect – Business (HR, Finance, Procurement & Cross‑Functional) Location: Hybrid – Chicago, IL Type: Contract (C2C/W2) Interview Mode: Video Experience Level: Senior profiles 10+only Job Descriptions Role Purpose: Serve as the design authority for IT service management processes, ensuring legacy IT practices are transformed into ServiceNow Out‑of‑the‑Box (OOTB) workflows. Key Responsibilities: Act as the bridge between IT process owners and developers, preventing unnecessary customizations Ensure IT process design supports clean data capture for CMDB and future AI/automation readiness Required Profile: Deep expertise in ITIL V4 and ServiceNow ITSM Strong ability to challenge legacy IT processes and drive adoption of industry‑standard workflows JD for Role 2: ESM Architect – Business (Focus: HR, Finance, Procurement & Cross‑Functional) Role Purpose: Serve as the design authority for Enterprise Service Management, harmonizing HR, Finance, and Procurement services through a unified platform. Key Responsibilities: Lead process standardization workshops across HR, Finance, Procurement Design cross‑functional workflows (e.g., Onboarding/Offboarding) ensuring seamless handoffs Translate business operations into ServiceNow HRSD and generic request fulfillment structures Required Profile: Strong background in Enterprise Service Management and shared services design Ability to speak “business operations” fluently and align with ServiceNow capabilities outside IT #J-18808-Ljbffr Envision Technology Solutions