SR. TECHNICAL SERVICES SPECIALIST (HYBRID-CHICAGO, IL)

SR. TECHNICAL SERVICES SPECIALIST (HYBRID-CHICAGO, IL) May 13, 2026 Compass Technology is a dedicated internal team for Compass Group delivering enterprise-wide initiatives that support our diverse customer base and enhance our business operations. Our domain encompasses a vast spectrum of opportunities, from hands‑on desk support to Cybersecurity, Cloud Engineering, AI, and Modern Application development. We are committed to building robust IT infrastructures, driving digital transformation, and much more. Job Summary The Senior Technical Services Specialist provides essential computing services and support to corporate and field associates, representing the IT department's user perspective in all technical operations and project activities. Responsibilities Training and mentoring technical support staff, creating and maintaining documentation, and serving as an escalation point for complex technical issues. Conducting regular reviews and audits to ensure the quality of technical support and compliance with company standards. Ensuring the team's focus and adherence to the daily agenda. Providing second‑level technical support and managing cases through Helix, with the authority to escalate issues for third‑level support when necessary. Coaching Helpdesk team members to enhance their customer service and technical skills. Other duties as required. Qualifications Skilled in networking, system support, Active Directory, Exchange, O365 administration, Intune, and mobile device management. Role as a subject matter expert and point of escalation for IT issues, with a focus on troubleshooting a range of devices and applications. A collaborative approach to working with IT and business teams to enhance processes and applications, backed by active participation in testing, documentation, incident management, and project involvement. Skills Interpersonal & Communication: Strong written and verbal communication abilities, adept in critical thinking, problem‑solving, and delivering exceptional customer service. Capable of adapting to fast‑paced environments and effectively conveying technical concepts. Committed to maintaining clear and consistent communication with associates, ensuring all documentation is kept current and accessible. Leadership/Coaching: Understand and communicate team goals, strategies, and priorities. Foster a coaching culture and mentor associates in technical and troubleshooting skills. Promote cross‑team collaboration and recommend efficient solutions to meet business needs. Build trust through open communication and reliable service delivery. Planning and Organization: Align work activities with team goals and manage tasks to meet timelines. Identify business impacts related to system changes and collaborate with second level teams for resolutions. Demonstrate attention to detail. Information Processing & Decision Making: Leverage existing systems to address business problems and automate manual processes. Apply critical thinking to mitigate risks and ensure operational reliability. Problem Solving: Lead troubleshooting efforts and collaborate for problem resolution. Analyze root causes to address infrastructure problems and improve processes. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Compass Technology maintains a drug‑free workplace. Associates at Corporate are offered many fantastic benefits. Medical Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft ProtectionPet Insurance Employee Assistance Program Flexible Spending Accounts (FSAs) Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be formed Remotely, click here or copy/paste the link below for paid time off benefits information. Nearest Major Market: Chicago Job Segment: Service Desk, Customer Service #J-18808-Ljbffr Compass Group USA