HVAC Service Manager

Tracking Code5307Job DescriptionPosition Summary Manages teams of HVAC service technicians through service supervisors in the safe and efficient servicing of commercial industry trades, equipment, components & systems.Position DetailsDirectly responsible for the overall delivery and financial performance of a book of business - made up of Service Agreements, Quoted Repairs and T&M (Time & Material) Work. Manages assigned teams typically lead by supervisors. Manages and monitors teamperformance. Communicates goals and provides performance appraisals to direct reports.Provides coaching, training and development plans as appropriate. Manages teams to meet growth and profitability goals. Ensures technicians adhere to all legal, regulatory compliance, safety and risk management policies and procedures. Provides technical support and guidance to supervisor and technicians as needed. Assists with service quotes and estimates to support sales and growth initiatives. Assists sales staff, as requested, with collecting data necessary to assemble accurate and timely service estimates. Manages and reviews financial statements, sales and activity reports, or other performance data to measure productivity and goal achievements and identifies areas needing cost reduction or program improvement. Monitors work performed to ensure quality of work, cost estimates and customer expectations are met. Coordinates with account managers to discuss and fully understand customer scope of service prior to assuming responsibility for quoted repairs or new maintenance contracts. Visits job sites to evaluate technician abilities, performance, and safety compliance. Manages the selection, ordering and delivery of supplies and equipment for technicians on assigned projects. Strengthens customer relationship and investigates customer complaints to help remedy the situation and promptly implement corrective measures as required. Identifies trends and recommends sustainable solution to the next level of management as appropriate. Actively involved in the hiring, development and counseling of employees, including developing and conducting group meetings and training employees. Performs additional assignments as requested/needed.Qualifications High school degree or GED7 years of experience performing HVAC service maintenance and repair work within the mechanical industry, including lead experienceOSHA-30 certification (if not currently certified, must be obtained within six (6) months from date of hire)Valid U.S. Driver License and clean driving recordSuccessful completion of a trade/technical training program preferred Strong technical knowledge of commercial HVAC systems, including boilers, chillers, RTUs, VRF systems, controls, and building automation systems.Working knowledge of business/industry practices, processes and standardsStrong understanding of service scheduling, dispatching, and operational performanceStrong verbal and written communication skillsStrong organizational and problem-solving skillsAbility to successfully lead a team and motivate workersBenefits As a 100% employee-owned company, we offer a comprehensive benefits package for you and your family:401(k) plan with 50% company match (no cap) and immediate 100% vesting Medical, dental, and vision insurance (100% paid for employee)Annual bonus program based upon performance, achievement, and company profitability Term life, AD&D insurance, and voluntary life insurance Disability income protection insurance Pre-tax flexible spending plans (health and dependent care) Paid parental leavePaid holidays, vacation, and personal time Training/professional development opportunities and company-paid memberships for professional associations and licensesWellness benefits About Southland Industries As one of the nation’s largest MEP companies, Southland Industries is built on the foundation of great people. Since 1949, we have put our people first, enabling growth, professional achievement, and innovation. If you want to join a fast-paced environment where you’re engaged, challenged, and valued, apply now to join our dynamic team. To learn more about careers at Southland, explore our career opportunities, follow us on social media, and check out our website. Southland Industries and all its subsidiaries are an Equal Opportunity Employerand prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, national origin, ancestry, age, disability, medical condition, marital status, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.Pay: Final pay is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. For (Colorado/New York City/California/Washington/Maryland/Virginia) this ranges from $134,000 - $154,000 plus annual incentive, benefits, and retirement program as outlined above.Contingent Employment: All employment offers are contingent upon successful drug tests, background checks, and professional reference checks. Roles that include driving as an essential job duty will be required to have a successful Motor Vehicle Record check (MVR). We are not able to offer sponsorship of employment at this time.External Agency Announcement: Its Southland Industries' policy not to accept candidate submissions from recruiting agencies without an active and authorized work order. Candidate ownership can only be established after a bona fide work order is issued by a member of the Southland Industries Talent Acquisition team and the candidate is appropriately submitted through our Applicant Tracking System (ATS).Job LocationDulles, Virginia, United StatesPosition TypeFull-Time/RegularSalary134,000.00 - 154,000.00 USD