Claims Coordinator

Claims Coordinator – Restoration Industry

Join our team and help guide homeowners through one of the most important processes after a disaster—restoring their peace of mind.

We're looking for a detail-oriented, proactive Claims Coordinator to manage restoration claims from start to finish. If you thrive in a fast-paced environment, enjoy helping people, and are highly organized—we want to meet you.

What You'll Do:

• Manage claims from First Notice of Loss (FNOL) through job completion using our CRM
• Dispatch technicians based on availability and job urgency
• Track job progress to ensure we meet insurance carrier SLAs and internal deadlines
• Communicate clearly with homeowners, insurance adjusters, and mortgage companies
• Review and upload documents, job notes, and photos—follow up on anything missing
• Assist with or draft Xactimate estimates; ensure accuracy before submission
• Handle customer concerns quickly and escalate issues when necessary
• Keep daily job documentation organized and up to date
• Work closely with Project Managers, Estimators, and technicians to keep projects moving

What We're Looking For:

• High school diploma or GED required; college preferred
• 1–3 years of Xactimate (X1 or 28) experience preferred
• Strong customer service and communication skills
• Excellent organization, time management, and attention to detail
• Comfortable with Microsoft Office and CRM tools
• Calm and professional under pressure
• IICRC certifications (WRT, ASD, OCT, etc.) a plus

Why You'll Love Working With Us:

• Make a meaningful impact during people's toughest times
• Supportive team atmosphere with room for growth
• Competitive pay, training, and benefits
• Fast-paced, never-boring environment
• Opportunity to learn restoration and claims management from the inside out

Physical Requirements:

• Sitting and computer use for extended periods
• Occasional lifting (up to 20 lbs)
• Frequent typing, phone use, and task switching

Compensation: $17.00 - $22.00 per hour

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.