Hotel Front Desk Clerk - Full-time - Springhill Suites by Marriott Columbus Easton

Hotel Front Desk Clerk - Full-time - Springhill Suites by Marriott Columbus Easton Location: 4048 Morse Rd., Columbus, OH 43212, USA Schedule: Full Time Pay: Starts at $16.50 per hour, based on experience. Description We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture where everyone is valued and treated with respect. Open availability is required. Role Responsibilities Assisting guests efficiently, courteously and professionally at all times Maintain a high level of service and hospitality Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner Post guest charges, collect payments and follow all cash handling procedures as required Handle guest mail and messages with respect to privacy and professionalism Be knowledgeable of the hotel brand and various programs (travel programs, special offers) Be a great communicator to various departments and management on guest comments and concerns Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance Have full knowledge of hotel safety and emergency procedures Benefits Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, short- and long-term disability options, 401(k) options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Equal Opportunity Employer We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Springhill Suites Columbus Easton