Director of Information Technology

The Rochester Housing Authority (RHA) is seeking a qualified and mission-driven Director of Information Technology to lead the agency’s IT operations. This is a hands‑on, strategic leadership role that oversees enterprise systems, infrastructure, support services, and compliance across a multi‑site housing authority.

Position Overview

The Director of Information Technology is responsible for planning, directing, and coordinating all aspects of the RHA’s information systems. This includes resolving hardware and software issues, managing IT operations across departments, maintaining systems, overseeing vendors, and ensuring staff training and documentation. The role reports to the Executive Director and supervises a team of professional, technical, and clerical staff.

Key Responsibilities

• Develop and manage the annual IT budget, including hardware and software procurement.
• Prepare and oversee RFPs for IT‑related projects and vendor contracts.
• Analyze and resolve hardware, software, and user issues across the organization.
• Supervise the IT support helpdesk and ensure timely service delivery.
• Coordinate training for RHA staff in the use of internal systems and personal computing tools.
• Collaborate with department leaders to align IT services with organizational goals.
• Oversee software implementations and system modifications.
• Ensure accurate documentation of operating procedures and technical workflows.
• Supervise day‑to‑day performance, assignments, and evaluations for IT staff.

Required Knowledge, Skills, and Abilities

• Strong understanding of IT systems, networking, data infrastructure, and software implementation.
• Experience with IT budgeting, procurement, and project planning.
• Ability to analyze, diagnose, and resolve a wide range of technical issues.
• Skilled in supervising IT personnel and managing vendor relationships.
• Familiarity with cybersecurity, data protection, and compliance frameworks (e.g., HIPAA, HUD IT standards).
• Strong written and verbal communication skills.

Full Performance Knowledge and Expectations

• Knowledge of RHA software, policies, and IT documentation standards.
• Experience managing on‑premises and cloud‑based systems.
• Ability to load, maintain, and monitor system software.
• Comfortable working independently while collaborating across departments.

Minimum Qualifications

Candidates must meet one of the following sets of qualifications:

Option A:

• Bachelor’s degree in Computer Science, Data Processing, or a closely related field,
• Plus five (5) years of professional IT experience in program development and maintenance.

Option B:

• Any bachelor’s or associate degree in Computer Science, Data Processing, or a closely related field,
• Plus six (6) years of professional IT experience as described above.

Option C:

• High school diploma or GED,
• Plus eight (8) years of professional IT experience as described above.

Special Requirement:

Possession of a valid New York State Class D Driver’s License at time of appointment, to be maintained throughout employment.

About Rochester Housing Authority

The Rochester Housing Authority provides safe, high‑quality, affordable housing to low‑income residents across the City of Rochester. We support diverse communities through public housing programs, property management, and resident services, with a strong commitment to operational excellence and equity.