Legal Administrative Specialist (Contact Representation)
US Department of Veterans Affairs
Job Title
Legal Administrative Specialist (Contact Representation)
Job Description
This position is located at the Little Rock Regional Office, Veterans Benefits Administration in Little Rock, Arkansas. The Legal Administrative Specialist provides superior customer service to our Nation's Veterans and their families. Typical duties include, but are not limited to:
- Coordinates counseling sessions with Veterans, their dependents, and their beneficiaries face to face, regarding all benefits available through the VA, as well as non-VA benefits available through other agencies. This is accomplished through in-person or telephone interviews, and correspondence.
- Explains in detail, VBA rating decisions and provides explanations for the decisions using extensive knowledge of VA benefits and services, claim and appeal processing procedures and benefit determination information and all pertinent information available in system of record.
- Assists with programs include, but are not limited to, compensation and pension benefits, home loan eligibility, education, health care, life insurance, burial benefits, vocational rehabilitation services, general Social Security Administration benefit programs, other federal, state, and local domestic relations, and assistance programs.
- Prepares technical correspondence to veterans and their dependents providing benefit information, representation rights and response to miscellaneous inquiries.
- Explains pertinent legal provisions, regulations, and related administrative practices and their application to specific cases.
- May serve as or with the Outreach Coordinator (such as the Women's Veterans Coordinator, Minority Veterans Coordinator, Homeless Veterans Coordinator, Aging Veterans Coordinator, Ex-Prisoners of War Coordinator or Military Services Coordinator).
- Initiates inquiries to resolve errors, delays, or other problems in obtaining benefits. Completes claim and appeal related work.
Work Schedule
Full time, Monday through Friday, 7:30 a.m. to 4:00 p.m. Subject to change based on program needs.
Position Details
Compressed/Flexible: Not Available
Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.
Virtual: This is not a virtual position.
Position Description/PD#: Legal Administrative Specialist (Contact Representation); PD02108A
Relocation/Recruitment Incentives: Not Authorized.
Financial Disclosure Report: Not Required.
Bargaining Unit: Yes
Vacancy posted 4 days ago
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