Customer Service Representative
TalentBridge
Customer Service Representative Job Type: 4 Months Contract
Location: Newark, NJ
Pay Rate: $19/hour on W2
Shift: 11:00 AM - 7:30 PM Job Summary We are seeking a Customer Service Representative to support customers, business partners, and delivery teams while ensuring a smooth and positive delivery experience. This role is ideal for someone with strong customer service and problem-solving skills who can manage multiple priorities, resolve issues professionally, and work effectively in a fast-paced environment. Key Responsibilities
Location: Newark, NJ
Pay Rate: $19/hour on W2
Shift: 11:00 AM - 7:30 PM Job Summary We are seeking a Customer Service Representative to support customers, business partners, and delivery teams while ensuring a smooth and positive delivery experience. This role is ideal for someone with strong customer service and problem-solving skills who can manage multiple priorities, resolve issues professionally, and work effectively in a fast-paced environment. Key Responsibilities
- Assist customers and business partners via phone and email .
- Handle customer complaints and concerns in a calm and professional manner.
- Diagnose, assess, and resolve customer and delivery-related issues.
- Monitor the progress of delivery routes and provide appropriate updates.
- Scan haul-away pods and verify required stamps.
- Process changes, updates, and cancellations to delivery orders.
- Coordinate with drivers and internal teams to resolve delivery issues.
- Maintain accurate information and documentation throughout the customer interaction.
- 1+ year of related customer service experience , preferably in a call center environment.
- High school diploma or equivalent preferred.
- Strong customer service and communication skills.
- Ability to effectively investigate and resolve customer issues.
- Strong organizational and multitasking abilities.
- Ability to remain calm and professional under pressure.
- Ability to work in a fast-paced environment and meet customer service expectations.
- Proficiency with Microsoft Office , including Word, Excel, PowerPoint, and MS Project.
- Customer-focused and professional.
- Comfortable communicating with customers, business partners, and drivers.
- A strong problem solver who can assess situations and determine appropriate solutions.
- Organized and able to manage multiple requests simultaneously.
- Comfortable working in a fast-paced delivery and operations environment.
- Detail-oriented when processing delivery changes, cancellations, and route information.
Vacancy posted 2 days ago
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