Administrative Assistant - Service Industry

Job Description Job Description Please note; this role is based in Wakefield! We are seeking a reliable and detail-oriented Administrative Assistant to support daily office operations in a fast-paced service industry environment. This role plays a key part in scheduling, customer communication, billing support, and overall coordination between field technicians and management. Experience in the pest control industry is strongly preferred. Key Responsibilities Answer incoming calls, emails, and customer inquiries professionally Schedule service appointments and coordinate technician routes Support dispatching and daily service logistics Maintain accurate customer records, service histories, and documentation Assist with invoicing, billing, and payment processing Support contract setup, renewals, and customer follow-ups Communicate with technicians regarding schedules, job details, and changes Handle customer concerns and service issues with professionalism Assist with reports, data entry, and general administrative tasks Required Qualifications Previous administrative or office support experience in the service industry Strong phone etiquette and customer service skills Ability to manage multiple tasks in a fast-paced environment Proficient with basic computer programs (email, scheduling software, spreadsheets) Strong organizational and time management skills Attention to detail and accuracy Preferred Qualifications Experience in the pest control industry Familiarity with service scheduling, dispatching, or route management Experience using CRM or pest control software (e.g., PestPac, FieldRoutes, or similar) Basic knowledge of invoicing, billing, or accounts receivable Ability to work independently and as part of a team Work Environment Office-based role with frequent communication with field staff and customers Fast-paced, customer-focused service environment Why Join Us Stable, growing service-based company Opportunity to grow with the organization Collaborative and supportive team environment Company Description Busy full service pest control company looking forr a motivated individual that has experience in the service industry and customer service. Computer skills and ability to muti-task required. Company Description Busy full service pest control company looking forr a motivated individual that has experience in the service industry and customer service. Computer skills and ability to muti-task required.