Guest Service Agent
HHM Hotels
Job Description
Job Description
Overview
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
HHM Hotels Benefits and Perks
- Competitive wages for full time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Vacancy posted 28 days ago
Similar jobs that could be interesting for youBased on the Guest Service Agent in Flushing, NY vacancy
- ...Scheduling Career Advancement Opportunities Competitive Compensation Job Summary We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As...SuggestedFlexible hours
K P HOSPITALITY LLC
Maspeth, NY6 days ago - ...Guest Service Agent Astoria, New York Pay Rage: 21 -23/ hour The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. Essential Duties And...SuggestedWork at officeShift work
Stonebridge Companies
Astoria, NY3 days ago - ...Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales...SuggestedDaily paidFull timeImmediate startShift work
Whiteface Lodge
Flushing, NY4 days ago - ...Guest Service Agent / Host The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the...SuggestedNight shiftWeekend work
- ...Ambassador (Guest Service Agent) With our smooth check-ins, we build an experience that is memorable and unique. With our check-outs, we make transactions feel like part of that same seamless experience. Ambassadors take the initiative to deliver a wide range of services...SuggestedLocal areaNight shiftWeekend work
- ...club and hotel, renowned for its impeccable service, elegant design, and timeless... ...hospitality experiences to our members and guests is rooted in our heritage and passion for... ...Guest Relations team as a Guest Service Agent. This role plays a key part in delivering...Work at officeShift workWeekend workAfternoon shift
Casa Cipriani New York
Long Island City, NY1 day ago - ...Guest Service Agent (Front Desk Agent) The Fifth Avenue Hotel New York, NY The Fifth Avenue Hotel, an award-winning luxury destination , is seeking a Guest Service Agent (Front Desk Agent) to join our team. Located in the heart of Manhattan, our hotel is a...Local areaFlexible hoursShift work
The Fifth Avenue Hotel
Weehawken, NJ4 days ago - ...Job Title Front Desk Agent Essential Duties and Responsibilities Always treat guests with courtesy and respect in a variety of situations. Must maintain standards of 5-star service. Must maintain honesty and integrity. To be mindful of the importance of personal...Local areaImmediate startFlexible hoursShift workNight shiftWeekend work
Resorts World Casino New York City
South Ozone Park, NY3 days ago - HHM Hotels - - Responsibilities: Greet, register and service guests; Process payments and reservations; Respond to guest requests and resolve complaints; Balance accounts and conduct audits; Assist in breakfast area or with luggage during peaks
HHM Hotels
Garden City, NY2 days ago - ...Guest Service Agent Opportunity Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager...Daily paidFull timeImmediate startShift work
Hersha Hospitality Management
Garden City, NY4 days ago - ...Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests, assist with registration to checkout, provide room-rate quotes, and help guests make reservations at our resorts. The role requires excellent English communication, cash handling accuracy...Flexible hoursWeekend workAfternoon shift
Travel + Leisure
Brooklyn, NY2 days ago - ...Guest Service Agent We're looking for a Guest Service Agent to join our Front Office team! The Guest Service Agent will be based at the reception of The Hoxton, Williamsburg. You'll be responsible for providing a naturally friendly, helpful, and responsive, level of...Flexible hours
- ...Guest Services Agent The Guest Services Agent is responsible for assisting in the operation of the front desk and guest services ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out. Experience: High school diploma or equivalent...Local areaImmediate startFlexible hoursShift workAfternoon shiftWeekday work
- Contour Airlines is seeking a Cross-Utilized Airport Agent to deliver exceptional customer service at local or regional airports. You will perform ticketing, gate, and ramp tasks, supporting both passenger services and aircraft servicing in indoor and outdoor environments...Part timeLocal area
$20 per hour
...Job Title The Guest Service member will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Job Functions Deliver exemplary customer service to maintain customer loyalty. Answer inbound...Hourly payLive Nation Entertainment
Brooklyn, NY3 days ago$16 - $18 per hour
...Join Our Growing Family At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping...Hourly payCasual workFlexible hoursAfternoon shiftNothing Bundt Cakes
Valley Stream, NY2 days ago- ...Guest Services Representative RPM Raceway is developing one of the most exciting competitive social experiences in the USA. RPM is an experiential entertainment experience leading with multi-level high speed go-kart racing, immersive gaming arenas and attractions,...Weekend workAfternoon shift
RPM Raceway
Farmingdale, NY9 hours ago - ...THIS IS A 24-7 OPERATION*** The moment a guest steps into one of our hotels, they walk... ...genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely... ...least one year in a front desk or guest service position · Strength - sometimes you’ll...Local areaFlexible hoursNight shiftWeekend workDay shift
- ...millions of travelers worldwide. Job Summary In person marketing with prospective and/or current owners within our resorts. Schedules guests to meet with a representative for a presentation. Essential Job Responsibilities Serve as a positive and professional brand...Temporary workSeasonal workWorldwideFlexible hours
Travel + Leisure
Brooklyn, NY1 day ago - ...A leading skincare service provider in Brooklyn is looking for a customer-focused individual to deliver a world-class guest experience. This role involves providing exceptional service, educating clients about treatments, and assisting with shop tasks. The ideal candidate...Flexible hours
Heyday Skincare
Brooklyn, NY5 days ago - Visability, junto a un club deportivo en Florida, busca un/a Ejecutivo/a de Atención al Cliente para brindar experiencias de alto estándar en un entorno internacional. Se requiere inglés avanzado (C1) y español fluido, experiencia en atención al cliente o hospitality, ...
UCV
Brooklyn, NY3 days ago $19.75 per hour
...Guest Services Representative | Part-Time | UBS Arena Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and...Hourly payPart timeLocal areaFlexible hoursNight shift- Somatic Massage Therapy PC in Floral Park, NY is seeking a warm, dependable Front Desk/Guest Relations Associate to join our wellness team. This on-site, part-time role focuses on delivering an exceptional client experience from the first phone call through checkout. You...Part time
$28 per hour
...ask for an accommodation or an alternative application process. Guest Experience Lead (Concierge) $28.00/hr Full Time Regular Aspen, CO... ...elevating and personalizing the guest journey through proactive service, guest engagement, and service recovery initiatives. This...Full timeContract workTemporary workPart timeSeasonal workWork at officeLocal areaFlexible hoursShift workDay shiftAfternoon shift$19 per hour
...Rate: $19.00SummaryPlanned Companies' clients realize welcoming tenants, guests and vendors is as important as how the property is kept presentable and safe. To provide this, Planned Lifestyle Services (PLS) is hiring motivated, courteous and knowledgeable Front Desk...Full timePart timeLocal areaPlanned Companies
Corona, NY5 days ago$19 per hour
...environment for residents by providing a high level of customer service and sense of safety for residents. The Concierge monitors all... ...Manager. Responsibilities Provides security presence on-site. Greets guests and residents; gets to know building residents. Obtains...Flexible hoursShift workWeekend workAfternoon shiftAsian Americans for Equality
Flushing, NY9 hours ago- A respected leader and innovator in the chemical dependency treatment field for more than 25 years, Cornerstone Treatment Facilities Network has been helping people change their lives by providing them with the tools for a healthy, happy, and drug-free existence. We...Full timeNight shift
Cornerstone of Rhinebeck
Fresh Meadows, NY3 days ago - ...Provide information and assistance to residents, families, and guests. Coordinate deliveries, mail, and packages. Maintain a clean... ...High school diploma or equivalent. Previous customer service, receptionist, or concierge experience preferred. Excellent...
Bridge View Nursing Home
Whitestone, NY2 days ago - Northern Quest Resort and Casino is seeking a Guest Services Associate to manage guest traffic and assist with parking on the property in Airway Heights, WA. You will support shuttle runs and help guests reach casino and hotel entrances while maintaining four-diamond service...Flexible hoursNight shift
- ...and Sundays from morning through early afternoon. Primary tasks include refreshing the third floor, conducting tours, and helping guests prepare for events. The ideal candidate has strong verbal and written communication, attention to detail, and a friendly, proactive...Part timeWork at officeWeekend workDay shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Service Agent. Be the first to apply!
