Guest Service Agent
HHM Hotels
Job Description
Job Description
Overview
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
HHM Hotels Benefits and Perks
- Competitive wages for full time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Guest Service Agent in Flushing, NY vacancy
- ...Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Your Focus...SuggestedDaily paidFull timePart timeImmediate startShift work
Hersha Hospitality Management
Flushing, NY23 hours ago - ...Scheduling Career Advancement Opportunities Competitive Compensation Job Summary We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As...SuggestedFlexible hours
K P HOSPITALITY LLC
Maspeth, NY27 days ago - ...124 well appointed rooms and a private lounge exclusively for guests. Millennium Times Square, an affiliate of Hilton Hotels, features... ...Bar serving authentic Pan Asian cuisine. Overview: The Guest Service Agent is responsible for providing attentive, courteous and...SuggestedHourly payWorldwideFlexible hoursShift work
Millennium Times Square
New York, NY7 hours ago - ...Job Description Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator...SuggestedDaily paidFull timePart timeImmediate startShift work
HHM Hotels
New York, NY7 days ago - ...Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Immediately greet guests and offer...SuggestedDaily paidFull timePart timeImmediate startShift work
The Rittenhouse Hotel
Flushing, NY1 day ago $24 - $25 per hour
...division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center... ...meaningful career. Job Summary The Guest Service Agent (GSA) is responsible for establishing a warm, welcoming and...For contractorsWork at officeLocal areaRemote workFlexible hoursRapport
New York, NY10 days ago$25 per hour
...Guest Services Agent Job Title: Guest Services Agent Location: New York, NY - On-Site, In Person Position - The Smyth Tribeca Job Summary: The Guest Services Agent at the Smyth Tribeca is the first point of contact for our Guests, setting the tone for their entire...Hourly payFull timeLocal areaFlexible hoursAfternoon shiftRebel Hospitality New York LLC
New York, NY3 days ago$24 per hour
...Guest Service Agent Location: NYC, NY FLSA: Non-Exempt Status: Full-time Reports to: Front Office Manager Pay Range: $24 per hour Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate...Hourly payFull timeWork at officeFlexible hoursShift workAfternoon shiftStonebridge Companies
New York, NY7 hours ago$19 - $21 per hour
...Guest Service Agent La Quinta NYC Central Park - New York, NY 10023 Overview Salary Range $19.00 - $21.00 Position Type Full Time Job Shift First/Day Second/Afternoon Third/Night Description Position Summary Check-in and check-out guests and respond to...Full timeLocal areaShift workNight shiftTwin Tier Hospitality
New York, NY3 days ago$27.76 - $29.76 per hour
...Job Title: Guest Service Agent Location: New York, New York Pay Range: $27.76 -$29.76 per hour FLSA: Non-Exempt Status: Full-time Reports To: Front Office Manager Job Summary: Hampton/Home2 by Hilton Times Square is looking for a motivated and customer...Hourly payFull timeWork at officeFlexible hoursShift workAfternoon shiftStonebridge Companies
New York, NY1 day ago- ...Guest Service Agent Essential Duties and Responsibilities Always treat guests with courtesy and respect in a variety of situations. Must maintain standards of 5-star service Must maintain honesty and integrity To be mindful of the importance of personal...Local areaImmediate startFlexible hoursShift workNight shiftWeekend work
Resorts World Casino New York City
South Ozone Park, NY23 hours ago - ...Front Desk Agent Reporting to the Front Office Manager, the Front Desk Agent is responsible for all registration desk responsibilities... ...Desk Agent will also assist with the delivery of an elevated guest experience. Responsibilities to include some and/or all the following...Hourly payLocal areaFlexible hoursShift workNight shiftWeekend work
Lotte New York Palace
New York, NY3 days ago $23 per hour
...Front Desk Agent Welcome to Pyramid Global Hospitality, where people come first. As... ...and is committed to creating exceptional guest experiences. At the DoubleTree by Hilton... ...talented people who have a genuine passion for service. Our Core Values involve personal...Local areaWorldwideNight shiftPyramid Global Hospitality
New York, NY3 days ago$40 per hour
...Guest Service Agent After undergoing a transformative restoration, Waldorf Astoria New York is set to reignite its magnetic allure. Waldorf Astoria New York is seeking a Guest Service Agent to unveil a new era of luxury which embodies the spirit of New York City....Full timeLocal areaWorldwideFlexible hoursNight shift$20 per hour
...Guest Service Agent Location: Flushing, NY FLSA: Non-Exempt Status: Full-time Reports to: Front Office Manager Pay Range: $20 per hour Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining...Hourly payFull timeWork at officeFlexible hoursShift workAfternoon shift$19 per hour
...Job Description Job Description Guest Service Agent Location: HOLIDAY INN EXPRESS – MIDTOWN WEST 538 West 48th Street | New York, NY 10036 Pay Rate: $19/hr SUMMARY: To assist guests efficiently, courteously, and professionally in all Guest Service...Shift workNight shiftHoliday Inn Express Midtown
New York, NY3 days ago- ...Guest Service Representative Are you ready to take the next step in your hospitality journey? Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team to help create exceptional guest experiences from the moment...Daily paidFull timeImmediate startFlexible hoursShift work
Schulte
New York, NY7 hours ago $27 per hour
...The OpportunityDream Downtown seeks an enthusiastic professional to join our Front Office team as Guest Service Agent - Overnight. This role will be focused on providing efficient service and meaningful experiences; you will be part of a team passionate about lifestyle...Hourly payLocal areaFlexible hoursShift workNight shiftHyatt
New York, NY2 days ago- ...Front Desk Agent The Front Desk Agent serves as the first point of contact for guests and visitors, providing exceptional customer service and administrative support. This role is essential in creating a welcoming and efficient front office experience, ensuring all...Temporary workLocal areaFlexible hoursNight shift
Lotte New York Palace
New York, NY2 days ago - ...Guest Service Agent The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. ESSENTIAL DUTIES AND RESPONSIBILITIES: Operate the front desk...Work at officeShift workNight shift
Stonebridge Companies
New York, NY4 days ago $21 per hour
...Guest Service Agent | Radio Hotel NYC | Modus by PM Hotel Group Job Category: Front Desk Requisition Number: GUEST018746 Posted: April 24, 2026 Full-Time On-site Rate: $21 USD per hour New York, NY 10033, USA Job Details Description What You'll Do: You...Hourly payFull timeSecond jobLocal areaNight shift$23 per hour
...Location 180 CENTRAL PARK S, NEW YORK, NY, 10019-1562, United States Base Pay $23.00 - $23.00 / Hour Industry Hospitality, Customer Service Employee Type Reg Full Time Required Degree High school Manage Others No Contact Information Name Denise Lacen...Full time- ...Scheduling Career Advancement Opportunities Competitive Compensation Job Summary We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As...Flexible hours
NY HOTEL MANAGEMENT
New York, NY17 days ago - ...Scheduling ~ Career Advancement Opportunities ~ Competitive Compensation Job Summary We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As...Flexible hours
NY HOTEL MANAGEMENT
New York, NY4 days ago $40 per hour
The stunning Forbes 4-Star Conrad New York is looking for a Guest Service Agent to join the Front Office Team! Stay inspired and join the pinnacle of luxury in the heart of Lower Manhattan, featuring 463 rooms, 30,000 square feet of banquet space, and 3 food and...Full timeWorldwideNight shift$29 - $30 per hour
...Rapport Client Guest Service Agent Salary: $29 - $30 / hour Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies...Work at officeLocal areaRemote workFlexible hours$30 - $33 per hour
...Job Description Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and... ...with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up...Hourly payFull timeLocal areaShift work- ...Guest Service Agent We're looking for a Guest Service Agent to join our Front Office team! The Guest Service Agent will be based at the reception of The Hoxton, Williamsburg. You'll be responsible for providing a naturally friendly, helpful, and responsive, level of...Flexible hours
- ...discounts Flexible schedule Free uniforms Health insurance Opportunity for advancement Training & development Guest Services Agent - Part Time Flexible ***This position will be covering days off for all shifts. Therefore, flexibility to work 1st, 2nd,...Part timeLocal areaAll shiftsFlexible hoursNight shiftWeekend workDay shiftAfternoon shift
Holiday Inn Express JC
Jersey City, NJ12 days ago $25 - $27 per hour
...Workplace Experience Ambassador in New York City. This role involves serving as the main point of contact for reception and hospitality services, ensuring a welcoming environment. The ideal candidate will have at least one year of experience in customer-facing roles,...Hourly payWork at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Service Agent. Be the first to apply!
