Guest Service Agent
HHM Hotels
Job Description
Job Description
Overview
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus
- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
HHM Hotels Benefits and Perks
- Competitive wages for full time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Vacancy posted 10 days ago
Similar jobs that could be interesting for youBased on the Guest Service Agent in Flushing, NY vacancy
$24 - $25 per hour
...division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center... ...s a meaningful career. Job Summary The Guest Service Agent (GSA) is responsible for establishing a warm, welcoming and...SuggestedFor contractorsWork at officeLocal areaRemote workFlexible hoursCompass Group, North America
New York, NY9 days ago- ...Guest Services Agent At Firmdale Hotels, we believe every guest interaction creates an opportunity to deliver exceptional hospitality. We are seeking a warm, polished, and service-driven Guest Services Agent to join our Concierge team at Warren Street Hotel. This...SuggestedWork at officeLocal areaFlexible hours
Firmdale Hotels
New York, NY3 days ago - ...Stonebridge Hospitality Management - - Responsibilities: Greet, register, and assign rooms to guests upon their arrival.; Verify guest credit and establish payment methods for accommodation.; Keep accurate records of room availability and guest accounts using property...Suggested
Stonebridge Hospitality Management
New York, NY1 day ago - ...Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Immediately greet guests and offer...SuggestedDaily paidFull timePart timeImmediate startShift work
The Rittenhouse Hotel
New York, NY5 days ago $23 per hour
...GUEST SERVICE AGENT INNSiDE MELIA New York Check-in and check-out hotel guests in a timely and professional manner. Process all payments according to established procedures. Welcome guests in a friendly, prompt and professional manner. Register guests, issue room keys,...SuggestedHourly payRelocation packageFlexible hoursShift workDay shiftAfternoon shiftMelia Hotels International S.A.(Meliá)
New York, NY4 days ago$23 per hour
...About the Role Front Desk Agent at DoubleTree by Hilton New York Downtown provides reception services for guests, contributing to an exceptional experience from check-in through check-out and completing audits as required. Responsibilities Achieve positive outcomes from...Hourly payLocal areaNight shiftBenchmark
New York, NY4 days ago- ...HHM Hotels - - Responsibilities: Greet, register and service guests in a friendly and courteous manner; Make and confirm reservations and compute bills, collect payments; Respond to guest requests in a timely manner and resolve complaints; Secure guests' valuables in...
HHM Hotels
New York, NY2 days ago - ...Guest Service Agent The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Responsibilities include greeting...Flexible hoursShift work
Royal Lahaina Resort
New York, NY2 days ago - ...Peachtree Dunwoody Rd Atlanta, GA 30328, USA Description Home2 Suites by Hilton Atlanta Perimeter is seeking an experienced Guest Service Agent for their beautiful hotel. Company benefits include health, vision, dental, PTO, 401k, employee discounts, and much more. The...Immediate start
Home2 Suites by Hilton
New York, NY4 days ago $40 per hour
...Guest Service Agent After undergoing a transformative restoration, Waldorf Astoria New York is set to reignite its magnetic allure. Waldorf Astoria New York is seeking a Guest Service Agent to unveil a new era of luxury which embodies the spirit of New York City....Full timeLocal areaWorldwideFlexible hoursNight shiftHilton
New York, NY5 days ago- ...to create lasting impressions through warm, anticipatory service. How we want our guests to feel when staying with us is the same as how we want our... ...is looking for a passionate and dynamic Hotel Front Office Agent to create a welcoming, luxurious experience for our guests...
Stay Bardo
New York, NY4 days ago - ...Scheduling Career Advancement Opportunities Competitive Compensation Job Summary We are looking for a customer-focused Guest Service Representative to join our team! You are the face of our hotel, leaving both a first and last impression on all our guests. As...Flexible hours
K P HOSPITALITY LLC
Maspeth, NY26 days ago - ...Job Description Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator...Daily paidImmediate startShift work
HHM Hotels
New York, NY15 days ago - ...Job Description Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator...Daily paidFull timePart timeImmediate startShift work
HHM Hotels
New York, NY19 days ago - ...partner for top ownership groups and major hotel brands. Location Shoreham Hotel, New York City, NY Overview The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay,...Hourly payWorldwideFlexible hoursShift work
Shoreham Hotel
New York, NY5 days ago $21 - $22 per hour
...Guest Service Agent Location: New York, NY FLSA: Non-Exempt Status: Full-Time Reports To: Front Office Manager Pay Range: $21.00-$22.00 Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest...Full timeWork at officeFlexible hoursShift workAfternoon shiftStonebridge Companies
New York, NY4 days ago- ...Guest Service Agent Essential Duties and Responsibilities Always treat guests with courtesy and respect in a variety of situations. Must maintain standards of 5-star service Must maintain honesty and integrity To be mindful of the importance of personal...Local areaImmediate startFlexible hoursShift workNight shiftWeekend work
$25 per hour
...Guest Services Agent EOE Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any...Hourly payFull timeLocal areaFlexible hoursAfternoon shift$19 - $21 per hour
...Guest Service Agent La Quinta NYC Central Park - New York, NY 10023 Overview Salary Range $19.00 - $21.00 Position Type Full Time Job Shift First/Day Second/Afternoon Third/Night Description Position Summary Check-in and check-out guests and respond to inquiries...Full timeLocal areaShift workNight shift$24 per hour
...Guest Services Agent SoHo Grand Hotel is hiring for a Guest Services Agent Position in SoHo, New York City. Base pay starts at $24/hr. The Soho Grand Hotel is looking for a Guest Service Agent to join their team! The Guest Service Agent plays a vital role in curating...Local areaFlexible hoursNight shiftWeekend work$25 - $30 per hour
....and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta... ...value, and amazing hospitality to every guest, every stay, across 1000+ properties in... ...counting. Job Description The Guest Services Agent (GSA) is responsible for consistently...Hourly payTemporary workSeasonal workWork at officeLocal areaShift workWeekend workDay shiftAfternoon shiftSonesta International Hotels
New York, NY1 day ago$23 per hour
...talented people who have a genuine passion for service. Our Core Values involve personal... ...service and memorable experiences for each guest. We want a hotel that people want to come... ...will have an opportunity to do: Front Desk Agent provides reception services for Guests to...Work at officeNight shift$19 per hour
...Job Description Job Description Guest Service Agent Location: HOLIDAY INN EXPRESS – MIDTOWN WEST 538 West 48th Street | New York, NY 10036 Pay Rate: $19/hr SUMMARY: In this role, you will be responsible for delivering warm, efficient, and professional...Local areaImmediate startAll shiftsFlexible hoursShift workNight shiftWeekend workHoliday Inn Express Midtown
New York, NY3 days ago$25 - $30 per hour
...Guest Services Agent The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations...Hourly payTemporary workSeasonal workWork at officeLocal areaShift workWeekend workDay shiftAfternoon shiftsonesta
New York, NY4 days ago$19 - $21 per hour
## Guest Services Agent/Night AuditorApplylocations: The Gatsby Hotel - NYCtime type: Full timeposted on: Posted Todaytime left to apply: End Date: September 1, 2026 (30+ days left to apply)job requisition id: R0031812# **City, State:**New York, New York**Title:**Guest...Hourly payPart timeWork at officeFlexible hoursShift workNight shiftAfternoon shiftStonebridge Companies
New York, NY13 hours ago$40 per hour
...yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Guest Service Agent, you're not just ensuring a seamless check-in and check-out process you're spreading the light and warmth of hospitality by...Temporary workLocal areaWorldwideNight shiftHilton
New York, NY6 days ago$18 per hour
...Guest Services Agent | Homewood Suites by Hilton Midtown Manhattan | New York Job Category: Front Desk Requisition Number: GUEST018908 Full-Time On-site Rate: $18 USD per hour Homewood Suites NYC New York, NY 10018, USA Description What You'll Do: You will...Hourly payFull timeSecond jobLocal areaNight shift- ...Guest Service Agent / Host The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the...Full timeNight shiftWeekend work
- Highgate Hotels is seeking a Guest Service Agent in New York, New York. This role involves providing exceptional service to guests during check-in, throughout their stay, and at checkout. Key responsibilities include greeting guests, answering inquiries, and overseeing...
- Camelback Resorts 301 Resort Dr Tannersville, PA 18372, USA Guest Services Agents support daily operations while delivering exceptional service and assisting guests throughout the resort. Key Responsibilities Smile and create a welcoming environment for all guests....Seasonal workLocal areaShift work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Service Agent. Be the first to apply!
