IT Operations Manager
Western Alliance Bank
Western Alliance Bank is seeking an IT Manager III to lead Contact Center Technology & Operations. You will guide cross-functional teams, drive strategic planning, and ensure secure, compliant delivery of modern contact center solutions including IVR, AI/bots, and CRM integrations. You will champion Agile/Scrum practices, manage budgets, and partner with product and IT leadership to transform bank contact center operations while delivering high-value software and services. #J-18808-Ljbffr
Vacancy posted 2 days ago
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