Branch Operations Supervisor

Branch Operations Supervisor - Commercial LinesHybrid: 1 day in office at either the Aliso Viejo, Glendale, Ontario, San Diego or Santa Barbara office locationsSupporting: IOA - Orange County | Book Focus: Construction | Requirement: active P&C licenseAbout the Role: Responsible for direct management of Account Team staff, including assigning tasks and managing workflows, monitoring and improving staff performance, scheduling, human resource management, staffing, training, staff development, staff communication and support, process, policy, and procedure compliance, and modeling core values.Key Responsibilities:Team Leadership: Manage Account Management staff, monitor performance, and provide coaching.HR Management: Ensure compliance with HR processes and policies.Performance Monitoring: Ensure productivity, efficiency, quality, and service standards.Scheduling: Manage staff days off calendars for service continuity.Staffing Levels: Ensure appropriate staffing levels and recommend adjustments.Employee Selection: Participate in interviewing and hiring recommendations.Performance Evaluation: Prepare and deliver performance evaluations.Coaching and Development: Provide coaching, consultation, and training.Professional Development: Encourage growth and development of personnel.Succession Planning: Develop future branch operations leaders.Culture Promotion: Promote IOA culture and improve engagement.Performance Gaps: Identify gaps and implement corrective actions.Data Analysis: Monitor and interpret performance data.Communication: Maintain transparent communication with leadership.Process Improvement: Develop and ensure compliance with core work processes.Policy Enforcement: Implement and enforce company policies.Technical Competence: Maintain high technical competence and industry expertise.Leadership Development: Continuously improve management and leadership skills.Relationship Building: Develop and maintain positive, productive relationships with IOA leadership, peers, co-workers, and employees.Champion IOA Values: Demonstrate integrity and leadership.Ideal Candidate Qualifications:2+ years of industry experience with deep, wide-ranging industry knowledgeAll required active licensingOutstanding communication and people management skillsProficiency in MS Office (Outlook, Word, Excel)High School Diploma (or equivalent)What We Offer:Competitive salaries and bonus potentialCompany-paid health insurancePaid holidays, vacations, and sick time401K with employer matchProfessional growth and career progression opportunitiesRespectful culture and work/family life balanceCommunity service commitmentSupportive teammates and a rewarding work environmentWhat to Expect (Application Process):30-Minute Phone Screen, Online Assessments, and Interview(s).Salary RangeThe expected pay range for this position is $100,000.00 to $125,000.00 per year, depending on experience, relevant skills, and geographic locationInsurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.