Customer Service Representative & Trainer

Job Description

Job Description

About the Role

We’re looking for an Account Manager/Trainer who thrives on building relationships, solving problems, and empowering others. In this role, you’ll act as the main point of contact for existing customers, ensuring they receive top-tier service and support. You’ll also work closely with our local franchisees, providing hands-on training and mentorship to help them succeed in their day-to-day operations.

This is a great opportunity for someone who loves to be out in the field, is proactive, and enjoys a mix of customer engagement, service, and operational support.

What You'll Do

• Serve as the primary liaison for a portfolio of existing customers, maintaining ongoing communication and managing service satisfaction
• Conduct new customer onboarding, ensuring a smooth and positive setup process
• Deliver field-based and classroom training to both new and existing franchisees on operational procedures, service standards, and client management
• Provide quotes and proposals for additional services, helping customers maximize the value of their partnership
• Document all customer and franchisee interactions in CRM or internal systems
• Address service-related inquiries and resolve any client issues with professionalism and urgency
• Occasionally assist with loading or preparing equipment for franchisees (light-duty, hands-on support)

What We’re Looking For

• Prior customer service, client-facing, or account management experience (2+ years preferred)
• Strong communication and interpersonal skills
• Ability to train, coach, and motivate others — both one-on-one and in group settings
• Organized, dependable, and able to manage multiple tasks simultaneously
• Comfortable with light physical tasks and occasional fieldwork
• Proficiency in Microsoft Office; CRM experience a plus
• Valid driver’s license and ability to travel locally (fuel allowance provided)

Perks & Benefits

• $50,000 base salary
• Fuel and cell phone allowance
• Annual commission opportunities ($3,000–$5,000)
• Performance-based raise program
• Full benefits package: medical, dental, vision
• 401(k) with company match
• Paid training and ongoing professional development
• Company-sponsored annual tropical trip for top performers
• Supportive, inclusive team culture

Step into a career with a global powerhouse in the $89+ billion-dollar janitorial services industry. For over 35 years, Coverall has been a trusted leader in commercial cleaning franchising—consistently recognized as a top company in Entrepreneur’s Franchise 500. Join a team that empowers small business owners and strengthens local communities through meaningful partnerships. As one of the largest and fastest-growing janitorial service providers in the U.S., Coverall is expanding rapidly—and we’re excited to explore how you could be part of our success story!

Company Description

Step into a career with a global powerhouse in the $89+ billion-dollar janitorial services industry. For over 35 years, Coverall has been a trusted leader in commercial cleaning franchising—consistently recognized as a top company in Entrepreneur’s Franchise 500. Join a team that empowers small business owners and strengthens local communities through meaningful partnerships. As one of the largest and fastest-growing janitorial service providers in the U.S., Coverall is expanding rapidly—and we’re excited to explore how you could be part of our success story!