Field Training Consultant

Field Training Consultant

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.

Job Summary

The Field Training Consultant helps new and existing Field Operations and Store Support Center employees and Franchisees gain the knowledge and skills necessary to run profitable stores with high brand standards. Field Training Consultants are also responsible for continuously improving and maximizing their impact on the Training Centers, Training Center Associates, and Learners they support.

Key Duties And Responsibilities

Use communication, coaching and feedback skills to deliver training programs.

Manage all aspects of the learning experience, including: application check scheduling, supply orders, facilitation, and evaluation of learners.

Provide feedback (both written and verbal) throughout the training program.

Communicate progress to field representatives within appropriate timeframes.

Provide prompt, efficient and courteous service and interactions with learners and respond to their concerns in a professional manner.

Motivate store teams and learners to increase sales and ensure efficiency to promote good customer service.

Maintain the Training Center to defined standards and immediately address issues in the Training Center or training store with ops team.

Collaborate with and influence the Training Center Store Manager/FC or AL/MM or ML to motivate store staff to execute all processes to standards.

Serve as a role model for store staff and learners on good customer service, effective customer complaint resolution, executing bank policies to standard, and all quality and cleanliness processes.

Education And Experience

EDUCATION: Bachelors/4 Yr Degree

YEARS OF RELEVANT WORK EXPERIENCE: 3+ years

YEARS OF MANAGEMENT EXPERIENCE: 3+ years

CERTIFICATIONS / LICENSES: CPLP, SPHR, PHR, APTD, CPTD

SPECIFIC KNOWLEDGE AND SKILLS:

Adept and leveraging technology for communication

Strong skills using the Microsoft Office Suite (Word, PPT, Excel)

Previous Operations experience in a retail or restaurant environment

Previous experience as a Multi-Unit Manger or high volume single store location preferred