Managed Services Engineer - Evergreen Pipeline

Description We are continuously building our pipeline of Managed Services Engineers with experience working in Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs). This evergreen requisition is designed to identify engineers across Service Centers, Security Operations, Monitoring Operations, Cloud, Identity, Endpoint, and Infrastructure environments who thrive in fast‑paced, SLA‑driven managed services delivery models. This is an evergreen pipeline requisition. Qualified candidates will be reviewed and contacted as new client engagements and service center roles become available that align with their background and experience. About This Evergreen Opportunity This evergreen requisition is specifically intended for professionals who have prior experience working within a Managed Service Provider (MSP) or Managed Security Service Provider (MSSP) environment. Due to the operational structure, service delivery model, and multi‑tenant technical scope of our organization, applicants must have direct experience supporting external customers in a managed services capacity. Engineers In This Pipeline May Support Functions Across Service / Solution Center (Helpdesk / SCE) Security Operations Center (SOC) Monitoring / Network Operations Center (MOC / NOC) Cloud Operations & Infrastructure Support Identity & Endpoint Engineering Managed Detection & Response (MDR) Assignments are aligned based on technical background, certifications, and client engagements. Because this is an evergreen pipeline requisition, this posting may not correspond to an immediate open position. Applicants will be evaluated and maintained within our managed services talent network. As new roles open, candidates whose experience aligns will be contacted by our recruiting team to discuss next steps. Core Responsibilities Provide operational support across multi‑tenant managed environments. Monitor, triage, and remediate incidents, alerts, and service requests. Support Microsoft cloud, identity, endpoint, and infrastructure platforms. Investigate security alerts and participate in incident response. Administer user identities, access, and authentication platforms. Support endpoint provisioning, compliance, and policy enforcement. Monitor infrastructure performance, uptime, and service health. Execute patching, vulnerability remediation, and baseline hardening. Escalate complex issues to engineering or architecture teams. Document troubleshooting steps, SOPs, and client configurations. Operate within SLA, KPI, and managed contract service frameworks. Strong customer service orientation and service‑first mindset. Ability to work directly with external customers in a professional, consultative manner. Clear communication across email, ticketing platforms, phone, and collaboration tools. Confidence supporting executive users and high‑visibility client stakeholders. Ability to balance technical remediation with customer education and guidance. Microsoft Technology Environment Cloud & Infrastructure Microsoft Azure (IaaS / PaaS) Virtual Machines, Networking, Storage Azure Backup & Site Recovery Identity & Access Microsoft Entra ID (Azure AD) Conditional Access & MFA RBAC & Identity Governance Endpoint & Modern Workplace Microsoft Intune (MDM / MAM) Windows Autopilot Device Compliance & Configuration Policies Hybrid & Azure AD Join Security & SOC Tooling Microsoft Sentinel (SIEM / SOAR) Microsoft Defender for Endpoint Defender for Cloud Defender for Identity Threat Detection & Incident Response M365 Administration Exchange Online SharePoint Online Microsoft Teams Licensing & Tenant Administration Monitoring & Operations Tooling Experience Working With Operational Platforms Such As RMM tools (ConnectWise, Datto, Ninja, etc.) SIEM platforms (Sentinel, Splunk, QRadar) Ticketing systems (ServiceNow, Autotask, Jira) Network & infrastructure monitoring tools MDR / XDR solutions Requirements Prior experience working in an MSP or MSSP environment. Experience supporting multiple customers or tenants simultaneously. Familiarity with centralized operations centers (Service Desk, SOC, NOC, MOC). Understanding of SLA‑driven service delivery models. Strong incident management and troubleshooting skills. Strong customer service and client‑facing communication skills, with the ability to support external customers in a professional, service‑driven managed services model. Proven experience translating technical issues into business‑friendly language while maintaining service excellence aligned to SLAs and client expectations. Managed Services Eligibility Requirement This evergreen requisition is exclusively intended for candidates who have worked within the managed services delivery model. Qualified Applicants Typically Come From Environments Such As Managed Services Service Desk / Solution Center Security Operations Centers (SOC) Network / Monitoring Operations (NOC / MOC) Managed Detection & Response (MDR) Cloud Managed Services teams MSP Field or Escalation Engineering This pipeline is not intended for candidates whose experience is limited to: Internal corporate IT support only Single‑tenant enterprise environments Retail or break/fix support roles Non‑MSP helpdesk positions While valuable, those backgrounds do not align to the multi‑tenant managed services delivery model required for this requisition. Preferred Certifications Microsoft Azure Administrator (AZ‑104) Microsoft Security Operations Analyst (SC‑200) Microsoft Endpoint Administrator (MD‑102) Security+, CySA+, CISSP Microsoft 365 Administrator Evergreen Pipeline Process By applying to this requisition, you are expressing interest in being considered for future managed services opportunities. Our recruiting team regularly reviews this pipeline as new roles are approved. If your background aligns with an upcoming engagement, you will be contacted to discuss role specifics, client alignment, location, and timing. We encourage candidates with MSP/MSSP experience to remain connected with us as our service delivery footprint continues to grow. Why join our winning team? Competitive wages to reflect your experience and skills. Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. 401(k) with company match to help you plan for the future. Flexible time off policies to ensure you maintain a healthy work‑life balance. We offer many remote opportunities, allowing you to work wherever you want. We are committed to creating a positive impact on society and contributing to a better world--we're involved in our community and encourage our employees to do the same. We are reshaping the industry and the way it thinks about technology and service. We strive to be better and encourage our employees to do the same by offering training incentives and bonuses to help you and your career grow. The opportunity to be a part of an amazing team. R3 is an equal opportunity employer. It has been and will continue to be a fundamental policy of R3 to not discriminate on the basis, of race, color, religion, gender, gender identity, pregnancy, marital status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state, and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, and termination. #J-18808-Ljbffr R3 LLC