Desktop Support

Contract To HireConversion Rate: $23 to $25 per hour - Location of work: 1520 Lauderdale Mem. Hwy. Charleston, TN USA 37310Schedule: M-F, 8am-4:30 pmMUST HAVECandidates should have 5-8 years' experience supporting PC Hardware and software. Strong background supporting A/V and associated technologies. Comfortability providing hands & feet support for Server and Network is required.ResponsibilitiesRepair, test, image and clean PC's, laptop, monitors, printers, and other related hardware.Maintain, analyze, and troubleshoot, software and computer peripherals.Ability to setup, configure and add all hardware.Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshesAssure that all tickets requiring follow up work and/or calls receive appropriate attention. Assist with installations, configurations, upgrades, patch, and other maintenance actives of server equipment. Perform backup, recovery, and security procedures both planned or during emergency. Follow established procedures to detect, diagnose, and accurately report outage of critical site applications. Assist with diagnoses of network hardware and performance problems. Perform approved installation, configuration, and maintenance of physical network. Perform network system administration task both planned or during emergency. Comfortable with face to face interactions as will be required to provide technical support to end users in-person at the customer's site Back up and burn end user data. Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users' technical issues across the program. Assist Site Leader in the execution of established processes and escalations. Ability to handle multiple projects Experience working in enterprise environment AA2IT