Director Datacenter Operations

About the Role

Seeking a senior data center Site Director to direct the operating team at a large scale enterprise facility. This individual will report directly to the NE Regional Director of Operations & Engineering and will have ultimate responsibility for a staff of ~20 employees with the primary goal of ensuring 100% uptime of the critical building systems (i.e. electrical, mechanical, fire protection, etc…) and providing professional and problem-free services to the facility’s Fortune 500 tenant base. In addition to basic operations, maintenance, monitoring, security and reporting responsibilities, this individual will oversee a staff providing basic work-ticket initiated asset management, “remote hands” and electrical install functions. (This individual will not be responsible for server and/or networking hardware or software oversight as these functions fall outside of the Company’s managerial scope (they are controlled by our customers). This individual’s overriding responsibility will be to ensure the ongoing flawless 7x 24 operation of the data center, to ensure that facilities problems are identified and repaired quickly, to ensure that contractors are delivering quality services, and to make sure that all customer demands are being met. This individual will own the operating and capital budgets and will be expected to remain abreast of best-in-class industry practices and work with team members to improve efficiency and implement new data center strategies. The position will be based in the Sterling, Ashburn area.

Responsibilities

• Direct the operating team at a large scale enterprise facility.
• Ensure 100% uptime of the critical building systems (i.e. electrical, mechanical, fire protection, etc…).
• Provide professional and problem-free services to the facility’s Fortune 500 tenant base.
• Oversee basic operations, maintenance, monitoring, security and reporting responsibilities.
• Oversee a staff providing basic work-ticket initiated asset management, “remote hands” and electrical install functions.
• Ensure the ongoing flawless 7x 24 operation of the data center.
• Ensure that facilities problems are identified and repaired quickly.
• Ensure that contractors are delivering quality services.
• Make sure that all customer demands are being met.
• Own the operating and capital budgets.
• Remain abreast of best-in-class industry practices and work with team members to improve efficiency and implement new data center strategies.
• Work autonomously, address any issues that arise day-or-night, and provide on call support in case of emergencies or other off-hours issues.

Qualifications

• A minimum of 10 years relevant experience, with at least five years experience as a senior manager in a highly uptime-sensitive data-intensive organization.
• BS in Mechanical or Electrical Engineering preferred.

Required Skills

• A strong process orientation. This position requires highly analytical assessment, optimization and documentation of operating processes including those related to hiring/training, maintenance, monitoring, reporting, security, work-ticket management, etc. We are seeking a process oriented individual that is capable of creating and implementing simple, replicable and effective protocols in all related areas.
• An excellent understanding of electrical and mechanical systems in use in a data center environment including medium/low voltage switchgear, transformers, generators, UPS systems, ATS/STS units, PDU/RPP units, chillers, cooling towers, air handling units, and CRAC units.
• An ability to communicate intelligently and effectively with employees, vendors and customers.
• Prior work with building automation systems and CMMS platforms as well as solid internet and computing skills.
• A great attitude with customers and external parties and the ability to provide leadership and oversight to the facilities teams. A team-oriented person is imperative given our operational culture.
• An ability to hire and train new employees across all disciplines.
• An ability to manage an operating and capital budget and lead annual budgeting reviews.
• The ability to work autonomously, address any issues that arise day-or-night, and provide on call support in case of emergencies or other off-hours issues.