Client Service Associate

Client Service Associate

Team Sadoff in our Milwaukee, WI office is looking for a Client Service Associate to join the Client Service Team as a liaison between the client and the Financial Advisor (FA). You will work with all aspects of the client experience, including financial paperwork and financial account review preparation.

This is an on-site position.

In the spirit of pay transparency, we would like to share the base salary range for this position is $65,000.00 to $70,000.00, exclusive of bonuses and benefits. We encourage you to apply and provide us with your compensation expectations when you do. We're big on open conversations, so, let's have one.

Primary Job Functions

• Facilitate new account set up at the custodial and broker dealer level; follow up on fund transfers
• Ensures accurate completion of prospect / new client paperwork/set up
• Maintains (CRM) database and client files (Filing, copies, data input)
• Record incoming assets to the appropriate blotting tool
• Research and follow up on any issues with the Broker/Dealer, WEG Operations, and vendors

• Support Senior Vice President, the Client Service Team, and clients by leading and implementing the service model
• Responds to and resolve client requests; complete necessary financial paperwork to execute client recommendations, change beneficiaries, establish trusts, etc.

• Gather client data and may prepare the materials for client meetings and reviews
• Support client service functions for all teams as requested
• Completes any review follow up needs for client

• Assists Advisor Team Operations to streamline processes
• Completes operational projects to support enhancements and changes
• Communicates process and sales updates to team
• Manages vendors to Service Level Agreements

Education/Qualifications

• 4-year degree in business, finance, economics or related field is preferred
• 3+ years of customer service /administrative experience for a client-service or investment firm is needed
• Financial administration experience is a plus
• Familiarity with account brokerage paperwork and industry terms (such as: RMD, QCD, IRA, ACH, etc), is strongly preferred
• Strong interpersonal skills required to develop team and client relationships
• Strong attention to detail and process
• Good problem-solving skills, ability to work with deadlines and prioritize work
• Proficient with Microsoft Office
• Salesforce experience a plus
• Adobe experience is a plus

WEG hires employees and makes decisions about their salary qualifications based on factors such as the role to be performed; educational and professional experience, qualifications, skills and credentials; tenure, cost-of-living and demand for the role in the applicable market. To comply with state, pay transparency laws, we must disclose the entire salary grade. The entire salary grade for those who are classified as this level is $42,500 - $63,750. However, the base salary range bolded above is what we expect to pay as a starting range for this position.

Comprehensive Benefits Offerings

• Training and professional development
• Medical, dental and vision coverage (Available to full-time employees and their families)
• Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
• Life and AD&D insurance employer paid and voluntary options
• Short-term and long-term disability, workers compensation employer paid
• 401k with match and profit sharing
• Wellness programs and resources
• Voluntary benefits, including pet insurance
• 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
• 12 paid holidays each year (10 pre-determined and 2 floating days)
• Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
• Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)

Should you need reasonable accommodation when completing the application form or during the selection process, contact the Human Resources Department at View phone number on click.appcast.io

Information provided on this application will be kept confidential and only be shared with those involved in the selection process. Equal Opportunity Employer, including disabled and veterans. This organization participates in E-Verify.

OSHA Requirements: This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems.

Wealth Enhancement may use artificial intelligence (AI) tools to assist in the initial screening of resumes. All AI-supported evaluations are reviewed by our recruitment team to ensure accuracy and fairness. We are committed to equal opportunity in employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Your personal information is handled in accordance with applicable data protection laws.