Billing Associate- Washington, PA

Job Description

Job Description

The Billing Associate in our Washington, PA office will perform billing functions which require invoicing customers, processing payments, updating records and collaborating with other employees in their department.

• Review and validate daily delivery paperwork to finalize invoices
• Process billing in an accurate and timely manner as required on a daily/weekly/monthly basis
• Prepare and submit invoices to customers via multiple methods of delivery (mail, email, portal entry)
• Independently research and correct any invoice discrepancies within a timely manner
• Identify and resolve delinquent invoices
• Maintain and manage daily paperwork (scanning BOLS, etc.) in an organized manner
• Enter 3rd party BOLS into billing system
• Answer customer billing questions in a timely and professional manner
• Review cash/check payments, prepare for deposit, and process bank transactions accordingly
• Contact customers regarding short payments, etc.
• Assist with collection processes as needed
• Cross-train within the department to cover functions as needed (i.e. card lock processes)
• Collaborate with cross-functional teams (Customer Service, Sales, Operations) to drive customer satisfaction
• Other duties as assigned

Qualified candidates for this role will have the following:

• High school diploma or GED required; Associate degree preferred
• 2 years of billing experience required
• High attention to detail with the ability to multitask
• Ability to problem solve and own a task from start to finish
• Works well under pressure and with deadlines
• Must have Microsoft Office experience (Excel, Word, Teams, etc.)
• Ability to work overtime as needed