Receptionist

Bilingual Medical Receptionist

Townsen Memorial is looking for a Bilingual Medical Receptionist to join our team at our Townsen Memorial Imaging Location in Humble. Medical Receptionists duties and work encompass many tasks such as greeting patients, scheduling appointments, performing clerical duties, and providing medical procedural support. Exhibits professionalism at all times while answering inquiries and providing information to the general public, visitors, patients, and other interested parties regarding activities conducted at the establishment and location of departments, offices, and employees within the organization. Supports medical staff by completing administrative requirements as assigned.

Essential Functions:

• Demonstrates customer service standards
• Greets patients as they arrive into the facility and provides them with appropriate information
• Assists patients to complete all necessary forms and documentation
• Ensures completeness and accuracy of patients forms and logs all demographics in EMR system
• Updates patients information into database
• Moves patients through appointments as scheduled
• Keeps patient appointments on schedule by notifying provider of patients arrival
• Responds and complies to requests for information including sending faxes and e-mails
• Answers telephone and deals with inquiries
• Transfers calls as required
• Directs calls and messages to appropriate medical office staff
• Maintains patient accounts by obtaining, recording, and updating personal and financial information into e-clinical
• Obtains revenue by recording and updating financial information; recording and collecting patient charges
• Calls patients and reminds them of their appointments
• Keeps patients familys informed of patient status
• Schedules and reschedules patients appointments
• Updates appointment calendars
• Creates and labels appropriate charts for patients
• Manages filing and record keeping activities; obtains all necessary documents related to the patient chart as needed
• Coordinates mail flow in and out of office
• Maintains stock of forms and office supplies
• Ensures reception area is well maintained, neat and clean, including the magazines
• Ensures all vendors and visitors are signed in and processed according to facility policy
• Performs other related duties as assigned

Knowledge, Skills, and Abilities:

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
• Knowledge of computer and relevant software applications
• Strong computer skills with proficiency in Microsoft Office, including Outlook, Excel, and Word
• Strong attention to detail
• Has self-control to maintain composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in difficult situations
• High stress tolerance: accepting criticism and dealing calmly and effectively with high stress situations
• Ability to adapt with flexibility: being open to change (positive or negative) and to considerable variety in the workplace
• Ability to work independently by guiding oneself with little or no supervision and depending on oneself to get things done
• Ability to maintain effective and organized systems to ensure timely patient flow
• Must be able to multi-task while on the job
• Must be task-oriented and have organizational skills
• Excellent, polished patient interaction skills
• Ability to communicate professionally with patients
• Exceptional customer service and phone etiquette
• Energetic with a desire to learn and develop new skills

Education and Experience:

• High School Diploma or its equivalent
• One (1) year of experience in customer service
• Basic Life Support (BLS) Certification

Benefits:

• 3 Medical Plans
• 2 Dental Plans
• 1 Vision Plan
• Employee Assistance Programs
• Short and Long Term Disability Plans
• Basic Life and Voluntary Insurance Plans with AD&D
• 401(k) with a 2-year vesting
• PTO + Holidays

Townsen Memorial Hospital is an accredited network of facilities with an emphasis on emergency care, outpatient surgery, and diagnostics and imaging. Our core mission is to provide compassionate, evidence-based patient care to those we serve. At Townsen Memorial, we encompass diversity, dignity, and inclusiveness as a reflection of our core values. Townsen Memorial is committed to driving cutting edge healthcare to our patients, our communities and each other.