TELEMEDICINE PHYSICIAN ASSISTANT

Telemedicine Physician Assistant (Temp)

Daly City, CA 94014

Overview

Salary Range $182,880.00 - $182,880.00 Hourly

Description

Summary Of Position:

The Telemedicine Physician Assistant is responsible for providing telephonic clinical assessment, health education and utilization management services to a variety of patients. The Telemedicine Physician Assistant uses evidence-based triage protocols, Epic Triage Encounter tools, and clinical judgment to assess patient symptoms, provide guidance, and direct patients to the appropriate level of care.

Essential Job Functions:

• Assess patient symptoms and acuity, provides advice including home care guidance, referrals to urgent care, emergency services, or specialist/primary care providers
• Educates caller on self-help and care at home strategies to reduce need for office visits and reduce Urgent Care/Emergency Department visits
• Schedules appointments as needed based on clinical assessment and judgment and/or as requested by caller
• Responds to patient messages and clinical inquiries within established timeframes
• Documents triage encounters in Epic, including reason for call, protocol used, disposition, and clinical advice provided
• Receives and manages warm transfers from Call Center agents requiring clinical assessment
• Manages and responds to provider in-basket messages and clinical work queues
• Provides real-time feedback and education to support effective patient navigation and symptom escalation processes
• Communicates patient status updates and care recommendations to physicians and clinical teams
• Consults with supervising physicians or other appropriate providers as necessary
• Schedules patient appointments when clinically appropriate to ensure timely access to care
• Applies clinical judgment when protocols alone are insufficient, prioritizing patient safety and escalation for high-acuity symptoms such as chest pain, stroke symptoms, or trauma
• Tracks outcomes using wrap-up codes and reviews daily metrics dashboards to monitor performance and support department reporting
• Delivers compassionate, patient-centered communication when interacting with patients, caregivers, and care teams

Qualifications

• Successful completion of an accredited program and NCCPA National Certificate Exam.

• Renew the national certification with NCCPA every two years and successfully complete the Physician Assistant Recertifying Examination every six years.

• Licensed by the State Medical Board of California and the Medical Act Provisions.

• Current documentation of Basic Life Support is required.

• DEA License is required.

• Minimum 1 year of clinical experience in acute care or ambulatory care medical clinic required.

• One or more years of telephone/call center triage experience required.

• Minimum 6 months of telephone/call center triage experience required.

• Demonstrates strong critical thinking skills.

• Ability to communicate effectively, both in writing and when speaking.

• Strong interpersonal skills; ability to be sensitive with persons of various social, cultural, economic and educational backgrounds.

• Strong organizational skills with ability to prioritize work relatively independently and manage multiple tasks with frequent interruptions.

• Strong written, listening and verbal communication skills.

• Good judgment, problem-solving and decision-making skills.

• Familiarity with a wide variety of patient-related conditions, medications, procedures and resources available for all age groups.

• Knowledge of medical terminology, familiarity with CPT and ID coding procedures and reference tools, and pharmacology appropriate Physician Assistant scope of practice is essential.

Language:

• Must be able to fluently speak, read and write English.

• Fluency in Chinese (Cantonese and/or Mandarin) required.

Status:

This is an FLSA exempt position. This is not an OSHA high-risk position.