Senior Director, Client Financial Services

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team! JOB DESCRIPTION: Job Summary: The Senior Director, Client Financial Services is responsible for end-to-end revenue cycle management, operational performance, data integrity, and financial outcomes of Client Financial Services within an assigned Electronic Health Record (EHR) platform. This role ensures revenue cycle data is accurate, reliable, and suitable for accounting, month-end close, forecasting, audits, and state and regulatory reporting. The Senior Director executes enterprise revenue cycle strategy and standards established by the Vice President, Client Financial Services, while maintaining direct accountability for EHR-specific performance, cash flow predictability, and early identification of financial risk. Essential Job Functions: Ensure accuracy, completeness, and reliability of all Client Financial Services data within the assigned EHR Certify EHR data readiness for month-end close, financial reporting, and audits Manage configuration and utilization of state-specific funding, grants, and restricted resources Ensure accurate calculation and application of contractual allowances, bad debt, and other reserves Provide variance analysis and explanations for allowance and revenue changes Drive performance improvements in Accounts Receivable aging and Days in A/R Lead initiatives to improve clean claim rates and payer responsiveness Develop forward-looking projections and cash flow analysis Identify and escalate emerging reimbursement, operational, or policy-related risks Lead, coach, and develop EHR-aligned Client Financial Services teams Partner with Finance, IT, Data, and Clinical leadership to optimize workflows and systems Serve as escalation point for complex payer, system, or operational issues Areas of Focus: ○ Data Validity/Integrity ○ Allowances and Adjustments ○ Aging/Days in A/R ○ Allocation Management ○ Projections/anticipated risk events Knowledge, Skills, and Abilities: Advanced knowledge of healthcare revenue cycle operations and reimbursement Strong understanding of EHR configuration and downstream financial impact High level of financial, analytical, and forecasting expertise Ability to interpret complex data and translate it into actionable insights Strong leadership, communication, and change management skills Ability to work effectively in a complex, multi-entity environment Education and Experience Requirements: Bachelor’s degree in healthcare administration, finance, business, or related field required Master’s degree preferred Minimum of 7–10 years progressive revenue cycle leadership experience Demonstrated experience owning financial performance within a complex EHR environment. Experience in multi-entity or state-funded healthcare systems preferred. Supervisory Expectations: Communicate expectations clearly and consistently Provide leadership, coaching, and performance management Support professional development and succession planning Reinforce accountability, collaboration, and continuous improvement Physical Requirements Sedentary work involving sitting most of the time with occasional standing or walking. Requires repetitive hand and finger movement for computer and keyboard use. Time Type: Full time Pay Range: $119,800.00--$179,720.00 Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy: Medical, dental, and vision health coverage Flexible Spending and Health Savings Accounts 403b retirement plan with company match Paid time off and ten paid holidays AD&D Insurance, Life Insurance, and Long Term Disability (company paid) Employee Resource Groups Continuing education opportunities Employee Assistance Program Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect. At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture. Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve. Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety. Centerstone is a nonprofit health system providing mental health and substance use disorder treatments. Services are available nationally through the operation of outpatient clinics, residential programs, the use of telehealth and an inpatient hospital. Centerstone also features specialized programs for the military community, therapeutic foster care, children’s services and employee assistance programs. Centerstone’s Research Institute provides guidance through research and technology, leveraging the best practices for use in all our communities. Centerstone’s Foundation secures philanthropic resources to support the work and mission of delivering care that changes people’s lives.