Asset Protection - Agent - The Village at Corte Madera

Asset Protection - Agent - The Village at Corte Madera The Asset Protection (AP) team’s function is to keep our customers, teams, and brands safe. AP partners with the store Emergency Response Team (ERT) to prepare for, respond to, and recover from a variety of emergencies. AP also protects company profits by mitigating shrinkage risks, preventing, investigating, and resolving theft to ensure merchandise is available for our customers. Asset Protection’s strategies are driven by our three Asset Protection Pillars: Protect People – providing support for employee and customer safety. Protect Physical Spaces – protecting our assets which include building and merchandise. Support Product Accuracy – working with store partners to improve inventory accuracy and reduce shrinkage. When working in Asset Protection, no two days will be the same, but a typical day for an Asset Protection Agent will likely include the following responsibilities: Resolve theft by using good judgment and conducting quality apprehensions in high shrinkage areas while strictly adhering to policy, procedures, and AP leadership guidance. Identify theft trends by leveraging technology, reporting, and surveillance tactics. Drive a shrinkage reduction culture by implementing action plans and merchandise protection standards. Identify, escalate, and support internal theft investigations through various methods including exception-based reporting and surveillance systems. Investigate internal theft by gathering evidence and partnering with AP Leadership and Investigation teams. Use video systems to monitor theft activity and support investigations. Leverage RFID data to view merchandise movement at the highest level and aid item-level investigations with merchandise inaccuracies. Maintain the safety and security of customers, employees, and store by responding to, escalating, and reporting all store security and emergency incidents including medical emergencies. Support the security of our physical spaces by leading security audits, participating in store meetings, and leading shrinkage awareness efforts and training within the store. Serve as a member of the store ERT and actively participate in store emergency response training, including First Aid. Prepare and submit prompt and complete reports for all high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents and other illegal activities. Testify in court when summoned for criminal or civil cases. Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement. You own this if you have… The ability to make decisions and be accountable with good judgment in a fast-paced environment. Clear and concise verbal and written communication skills. Good interpersonal and communication skills. Ability to maintain a high level of confidentiality. A calm demeanor when dealing with safety issues, including aggressive individuals. Accountability, initiative, and a high level of ownership. Ability to work a flexible schedule based on business needs. Meet any state and local licensing requirements. Experience in investigative, asset protection, and security procedures (preferred). Benefits include: Medical, vision, dental, retirement, and paid time off. Life insurance and disability coverage. Merchandise discount and Employee Assistance Program resources. Legal notices: For Los Angeles or San Francisco applicants, Nordstrom conducts background checks after conditional offer and considers qualified applicants with criminal histories per local fair chance ordinances. See the Legal Notices document in the FAQ section of the Nordstrom Careers site for more information. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location. Please review any state- and location-specific legal notices and requirements relevant to you. Pay range: $31.30 - $32.60 per hour. This position may be eligible for performance-based incentives or bonuses. Benefits include 401(k), medical/vision/dental/life/disability insurance options, PTO accruals, holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview. #J-18808-Ljbffr