People Service Delivery Lead (HR Operations)
Prolim Global
PROLIM ( is currently seeking Snowflake People Service Delivery Lead (HR Operations) for one of our top Client for Location: CA/NY - Remote
Qualified candidates can directly send your updated resume and contact info via email: View email address on us.fitly.work
The People Service Delivery (PSD) team ensures employees feel supported during critical moments by building efficient processes, systems, and programs. This role focuses on service governance, escalation management, vendor oversight, and AI-enabled operational improvements .
Responsibilities-
Complex case management requiring advanced judgment and troubleshooting.
-
Service governance & monitoring across large functional areas.
-
Vendor oversight and operational performance reviews.
-
AI-enabled improvements : automation, workflow optimization, case deflection.
-
Cross-functional problem solving with sensitivity and discretion.
-
Documentation & SOPs creation, plus training/mentoring.
-
System testing for enhancements and bug fixes.
-
Continuous upskilling in tools and AI capabilities.
-
6+ years overseeing service delivery functions (e.g., onboarding, offboarding, payroll, learning, benefits, transfers).
-
Proven ability to navigate ambiguity and shifting priorities.
-
Strong root cause analysis and measurable outcomes delivery.
-
Excellent communication and stakeholder influence skills.
-
Experience in independent operations strategy execution .
-
Track record of process and technology transformation .
-
Demonstrated interest in AI adoption and workflow automation .
-
Experience with supplier/vendor governance routines .
-
Hands-on application of AI tools in operations (knowledge workflows, case triage, reporting automation).
-
Familiarity with tech/software industry processes .
-
Bachelor's degree in Business, Operations, HR, Consulting , or equivalent.
About PROLIM Corporation
PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve their profitability and efficiency by providing high value technology consulting, staffing, and project management outsourcing services.
Their IT and PLM consulting offerings include; Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services. Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.
$127.6k - $172.5k
...meaningful work of your career alongside people who are just as passionate as you are,... ...Product, and MDR teams to ensure consistent service quality and cross-functional... ...Consulting, Solutions Architecture, or SOC operations (preferably within enterprise cybersecurity...OperationsFull timeRemote workVisa sponsorshipWork visa- ...highly skilled, versatile, strategic, and customer-focused Service Delivery Lead, with a strong foundation in enterprise IT systems to join... ...a good understanding of enterprise IT infrastructure and Operations, a strong customer orientation and a willingness to roll up...OperationsHourly payContract workLocal areaRemote work
Blue Mantis
New York, NY18 days ago $145k - $160k
## HR Employee Services LeadApplylocations: New York (WeWork) - 430... ...spanning over 56 countries.People join Howden for many... ...Services (HRES) Lead is responsible for leading the delivery of employee-centered HR... ...experience while ensuring operational excellence, compliance,...OperationsPermanent employmentLive inWork at officeRemote workFlexible hours- Datavant is seeking a Service Delivery Supervisor to lead a healthcare data team and manage client service operations. You will supervise staff, ensure HIPAA-compliant handling of medical records, and drive quality and timely delivery across sites. You will also work with...OperationsRemote work
- ...enterprise customers buy a premium managed services package - a dedicated pod of Certa... ...that. You'll be the project manager and delivery lead for the managed services portfolio - today... ...the quality bar, the processes, and the people. You're building this function, not maintaining...SuggestedFull timeRemote workShift work
Certa
India20 days ago - Howden seeks an HR Employee Services Lead to drive the delivery of employee-centered HR services, ensuring an exceptional experience and operational excellence across the function. You will coordinate with Payroll, HRIS, Compliance, Legal, and business leaders to optimize...OperationsRemote job
- ...Job Title: People Service Delivery Lead Location: Remote Duration: 6+ Months with potential to extend Pay Range: $75-$80/Hr on W2 (DOE) Summary: The People Service Delivery (PSD) team'... ...adoption and creative problem solving in operations. You will look for opportunities to...OperationsLocal areaRemote workShift work
Openkyber
Indiana1 day ago - ...Experience Manager (AEM) Edge Delivery Services Solutions Architect you will... ...role. As a solution lead you will work in support of... ...project teams of 10 or more people in both onsite and remote, global... ...digital core, optimize their operations, accelerate revenue growth and...OperationsFull timeWork experience placementLive inWork at officeLocal areaRemote work
- Bring your energy to Aggreko as a Shared Services Operations Lead (Finance) based in Glasgow.Reporting to the Shared Service Delivery Lead, this role is responsible for overseeing... ...(e.g., ServiceNow).Demonstrated strong people management capabilities.Excellent communication...OperationsFull timeLocal areaRemote work
$104.4k - $172.3k
...do that for everyone—freeing people from busywork so they could... ...seeking an experienced Workplace Services Site Lead in Kirkland to coordinate... ...-day facilities management, operations, workplace experience, and... ...seamless employee experience delivery and engagement Serve as a...OperationsFull timeWork at officeLocal areaImmediate startRemote workFlexible hoursWeekend workAfternoon shiftEarly shiftServiceNow
Kirkland, WA11 days ago$18 - $22.5 per hour
...(if any): - At Hy-Vee our people are our strength. We promise... ...Job Title: Aisles Online Service Lead Department: Aisles Online... ...leadership of people who can keep operations moving smoothly while... ...receiving, storage, rotation, and delivery issues Respond to...OperationsHourly payShift workHy-Vee Food Stores
Rochester, MN1 day ago- Taken en verantwoordelijkhedenAls Service Delivery Manager ben jij verantwoordelijk voor de kwaliteit, continu teit en ontwikkeling van onze IT-dienstverlening. Je voert de regie over een breed landschap aan externe leveranciers en zorgt ervoor dat afspraken worden nagekomen...Full time
$146.7k - $335.1k
...Transition/Onboarding Lead will play a critical role... ...clients onto EY’s IFMS operating model. This role spans... ...transition and onboarding delivery, including planning,... ...smooth onboarding of client services into steady‑state... ...develop the most passionate people in their field to help...OperationsSummer holidayFlexible hoursShift workErnst & Young
San Francisco, CAmore than 2 months ago- CSC is seeking a Vice President, HR Service Delivery to shape and scale a global HR service delivery... ...-first framework across payroll, HR operations, sustainability, PMO, and... ...enterprise priorities and employee experience. Leading globally distributed teams, this leader...OperationsRemote jobLocal area
- ...are passionate about helping people achieve their financial... ...General Summary: The Digital Service Team Lead plays a dual role, providing... ...ensures high-quality service delivery, monitors performance... ...provided. # Monitors daily operations, ensuring that team performance...OperationsWork at officeLocal area
Sikorsky Financial Credit Union
Stratford, CT24 days ago - Position Overview : The FMS Lead Coordinator oversees... ...Financial Management Service operations supporting... ...Employer-of-Record (EOR) & HR Support : Assist participants... ...and accurate service delivery. Required... ...do is designed to help people and organizations thrive...OperationsFull timeRemote work
- ...position is responsible for leading the Food is Health strategy... ...strategic planning, program operations, cross-functional collaboration... ...to ensure high-quality service delivery and positive health outcomes... ...for the more than 1 million people it serves. Founded more than...OperationsFull timePart timeWork experience placementWork from homeShift work
- Blue Mantis seeks a Service Delivery Lead for its remote-capable role in New York, focusing on enterprise IT delivery and strong customer engagement. You will act as a technical liaison, coordinate ITIL-based processes, and guide strategic client IT solutions across Windows...Remote job
- Blue Mantis is seeking a Service Delivery Lead with a strong foundation in enterprise IT systems to serve as the technical liaison for a strategic... ..., manage incidents and changes, and provide ongoing operational excellence while coordinating with remote teams to ensure...Remote job
- Ascend Learning is seeking a Manager MSP Service Delivery to oversee the operational performance of the MSP across NASM’s technology stack, including Adobe Experience Cloud, HubSpot, Dynamics 365 CRM, eCommerce, and Snowflake. The role partners with Product Owners and Solution...Remote job
- ...enterprise customers buy a premium managed services package - a dedicated pod of Certa... ...that. You'll be the project manager and delivery lead for the managed services portfolio - today... ...own the client relationships, the quality bar, the processes, and the people. You're...Full time
Certa
Remote11 days ago - Datavant is seeking a Service Delivery Supervisor in Vancouver, WA to lead teams, manage workflow and ensure QA for clients and Service Delivery. The role supports leadership, handles escalations, and helps with onboarding across sites. Ideal candidates have 2+ years in...Full timeRemote work
- ...security data, identify improvements in detection and alert quality, and advise on data onboarding and correlation techniques. You will lead onboarding sessions, security reviews, and proactive engagements, translating complex concepts for diverse audiences while...Remote job
- ...option.About the Role:As a Service Transition & Operational Resiliency Leader, you will... ...business value. This role will lead the operational and... ...across projects, E&P service delivery teams, and production support... ...customers, our communities and our people. By working together,...OperationsFull timeContract workPart timeWork at officeRemote work2 days per week
$105k - $179k
...healthcare for all.Position Summary: Lead complex client engagements that... ...outcomes in a fast-paced healthcare services environment. This role is responsible... ..., and ensuring high-quality delivery across revenue cycle operations. The Project Lead uses data insights...OperationsFull timeTemporary workWork at officeRemote work- United States Digital Space LLC seeks a Team Manager, Service Product Delivery to lead a team delivering tailored professional learning for virtual schools. You will guide service design, ensure consistent quality, and collaborate with school partners to adapt offerings...Remote jobLocal area
- Aleysian in Chicago seeks a Client Services Executive to lead a portfolio of engagements, drive delivery quality and financial performance, and nurture executive client relationships. You will align teams, govern engagements, and grow accounts across multiple concurrent...Work at officeRemote work
- ...forward-thinking Associate Director, HR Technology & People Data Strategy to lead the evolution of our HR... ...organization continues to modernize HR service delivery and expand shared capabilities,... ...Associate Director will drive operational excellence, strengthen workforce...OperationsPermanent employmentContract workH1bVisa sponsorship
- ...guide a team, ensure QA and compliant records handling, and coordinate with Payors and risk management. Prior data-entry and customer service experience are valued, with remote work ability as needed. You will collaborate with leadership to drive process improvements,...Remote work
- ...the process. Track recruiting metrics (time-to-fill, pipeline health, source effectiveness) and report regularly to leadership. People Operations Support Support onboarding and offboarding processes to ensure a smooth experience for new hires and departing employees....OperationsFull time
Blackthorn
Remote11 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to People Service Delivery Lead (HR Operations). Be the first to apply!
