Application Support Analyst - 2647 Bangalore,India

We are currently seeking a highly driven Application Support Analyst. Performance Objectives Provide Tier 1 support for our products mainly through email, with occasional phone or screen-sharing assistance. Write clear, concise, and professional emails to build rapport with our customers and drive high customer satisfaction. Document all relevant information related to customer requests in an organized, structured manner. Provide customers with updates on unresolved issues. Follow department and Enverus processes and procedures. Be accountable for overall individual/team productivity and performance through personal contributions (achieving set KPIs). Collaborate with team members and participate in team discussions. Investigate data and product-related issues, escalated product bugs or data issues to the second-line level, and thoroughly document pertinent information to enable resolution and anticipate follow-up questions. Deliver client feedback to appropriate teams, including all contexts, to adequately highlight value-add to the product. Educate customers to help them gain value from our suite of products. Maintain regular and predictable attendance for the designated shift, which may include rotating holiday support. Competitive Candidate Profile 3+ years of experience in application support roles or similar client-facing roles, including handling customer inquiries via email. Bachelor’s Degree. Exceptional written communication skills are mandatory. Strong command of English grammar and professional writing required. Enjoy working with people with a kind and patient demeanor. Demonstrate strong organizational, analytical, and interpersonal skills, including listening and empathy. Possess advanced knowledge of Microsoft Applications, especially Excel. Understand CRM systems, e.g., Salesforce; experience is an advantage. Have prior exposure to Jira, Microsoft Teams, and Confluence (preferred). Be self-disciplined, resourceful, proactive, and productive; comfortable in a fast-paced, changing environment. Show proven ability to work under pressure and deliver results. Handle quick context changes and multitask effectively. Thrive in a team environment and contribute actively to group discussions. Anticipate follow-up questions and address concerns proactively. Demonstrate resilience and maintain a positive approach to change and challenges. #J-18808-Ljbffr Energy Acuity