Assistant Branch Manager

Description We are hiring an Assistant Branch Manager who will support the Branch Manager in directly managing the team members and overseeing all aspects of branch operations to ensure Members receive high quality service and all operational expectations are met. Business Hours Monday – Friday 8:30AM to 5:30PM Based upon business needs, our positions may require working flexible hours, including weekends. Minimum Qualifications High School Diploma or equivalent. 2+ years of analytical and problem‑solving experience in branch operations, analysis, process improvement, and/or program/project management role. Preferred Qualifications Associate degree or equivalent experience. 4+ years of analytical and problem‑solving experience in branch operations, analysis, process improvement, and/or program/project management role. Skills and Abilities Strong leadership skills and the ability to effectively manage a successful team. Ability to multitask and manage multiple projects at once. Professional and effective communication skills. Essential Duties and Responsibilities Proficient in using all applicable MS Office programs (Outlook, Word, Excel, Teams). Oversee the team members with respect to providing coaching, training & development, performance management, time‑keeping policy adherence, and assisting in either resolving or escalating HR‑related issues. Contribute to a supportive work environment, harmonious working relations, and high team member morale and engagement. Perform the Branch Manager’s supervisory and operational responsibilities in his/her absence by making sound decisions and motivating team members to build exceptional teamwork through maintaining a winning attitude and positive behavior. Ensure branch operations are conducted in accordance with established policies, procedures, and guidelines in alignment with regulatory requirements. Develop, coordinate, and conduct ongoing training on savings, lending, and cross‑selling programs; assist in creating and implementing O.R.G.s; assist in researching, proposing and implementing new and enhanced products/services to management. Assist in setting objectives, developing strategies, budgeting, and developing policies and procedures. Track operational and sales goals to ensure superior service and efficiency. Get involved with local organizations and participate in local community events to introduce and expand CU SoCal’s relationships and reputation. Enhance Member Experience by consistently engaging and connecting with Members to exceed service expectations in a timely manner and by effectively resolving problems; work directly with Members to build relationships and uncover and satisfy their financial needs. Assist branch manager in all aspects of the daily operations including Member day‑to‑day basic transactions up through advanced Member account administration. Complete understanding and active application of the C.A.R.E. 4 Guide expectations and the Brand Communications Standards Accountability Philosophy. Additional duties and responsibilities as assigned. Pay Scale Min $70,304 / Mid $79,976 / Max $94,830 per year *Actual compensation will be based on geographical location, work experience, education and/or skill level. Equal Opportunity Employer CU SoCal is an equal opportunity employer. All decisions are based only on the individual’s qualifications/ability to perform the work. The above statements are intended to describe the essential functions, nature and level or work to be performed as of the document preparation date; they are not intended to be an exhaustive list of all duties and responsibilities. CU SoCal reserves the right to modify this job description at any time, without notice. #J-18808-Ljbffr