Operations Manager of Shared Ride Services
Full-time
GO Riteway Transportation Group
: Are you looking for a new, rewarding career in a fast-paced industry? Do you have experience managing hospitality, transportation or retail operations and logistics? Seeking work at a growing company with strong core values? We have the job for YOU!
GO Riteway Transportation is seeking a detail-oriented, experienced Operations Professional to manage our Shared Ride Services operation. This manager will need to have a strong background in customer or client service, as well as management, but does not need to come from a transportation background. Strengths in logistics and operations are a plus!
The manager will have onsite responsibility for administrative and operational activities in the Shared Ride Services division (Ozaukee County Shared Ride and Commuter Express Transit Service); including recruiting, managing dispatchers, porters, and drivers, and overseeing the vehicle fleet.
Compliance and safety regarding DOT regulations are important aspects of this role and the manager will be responsible for establishing and developing strategies that contribute to safe, on-time, and consistent service to all customers.
The position is responsible for ensuring the business runs efficiently and profitably. The manager will work closely with the sales team to understand and deliver on customer expectations.
KEY RESULT DUTIES
- Operational Duties such as hiring drivers and dispatching staff, implement booking software, and develop driver meetings and trainings
- Develop and Grow Charter Opportunities with Sales Team
- Strategize and collaborate with dispatching team for efficiencies and new solutions
- Ensure high-quality service for all customers
REQUIREMENTS
- 3+ years of management experience in a relatable customer service industry preferred.
- Strong problem-solving skills required. Candidates for this role should be able to think on their feet and make decisions quickly.
- Associate's or Bachelor's Degree preferred.
- Exceptional organizational skills. Ability to analyze and make a business case for all recommendations. Supports and empowers team. Highly computer literate.
- Clean driving record and ability to maintain drivers license.
We Go the Extra Mile!
EOE of Minorities/Females/Vets/Disability
Vacancy posted 1 day ago
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