Inflight Standards Specialist

Let your career take off with PSA Airlines Get AI-powered advice on this job and more exclusive features. About PSA PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our culture, known as The PSA Way, provides a foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do. We are driven in our goals and achievements, eager to be better, reliable to one another and accountable for our actions, and caring in our daily interactions with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends. Benefits Travel privileges on the American Airlines global network A generous vacation plan designed to let you enjoy your travel perks 401(k) with company match American Airlines Group (AAG) profit‑sharing and bonus opportunities A choice of three health plan options, all with nationwide coverage with the UnitedHealthcare Choice Plus network Premium dental coverage Vision plan options provided, including a plan that covers both glasses and contacts every year Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services Access to 24‑hour virtual urgent care services Family planning and fertility treatment LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning Company‑paid Life and AD&D Insurance, Short‑term and Long‑term Disability, and supplemental life insurance options for spouses and dependent children Flexible Spending Accounts for both Health Care and Dependent Care services Comprehensive Employee Assistance Program providing a range of services, including 5 free in‑person sessions with a health care professional Position Summary The Inflight Standards Specialist impacts PSA Airlines’ operations by creating updates and revisions to Inflight Services Manuals including the Flight Attendant Manual (FAM), Onboard Services Manual (OSM), Inflight Quick Reference cards, and Uniform Guidelines. The goal is to ensure each Inflight Services crewmember has the written policy/procedures to ensure their operational readiness and effectiveness and support PSA’s mission to provide value to our customers through safe and reliable transportation. Job Responsibilities Create updates and revisions to maintain quality assurance and accuracy of the Flight Attendant operational manual set including the Flight Attendant Manual (FAM). Work collaboratively with a diverse team (department managers, supervisors, subject matter experts [SME], instructional staff, program developers) to research, develop and implement effective manual language and procedures for Inflight Services. Work collaboratively with a diverse team (Flight Operations, Maintenance, Corporate Development, Technical Publications, etc.) to research, develop and implement effective manual language and procedures for Inflight Services through coordination with other departmental manual sets owners to ensure consistency in policies/procedures. Collaborate with the Manager of Inflight Standards and Delivery, Manager of Inflight Instructional Design, and SMEs, to plan, direct, and verify that manual language and processes comply with applicable regulatory requirements and instructional courseware. Provide timely status updates and reports on assigned projects and organizational performance to departmental leadership. Develop and review proposed project efforts to determine scope, key milestones, and timeframe. Develop and formalize a quality assurance review process of all existing and new manual processes. Support practices, processes, and technologies to streamline, improve, and ensure the cost‑effectiveness of Inflight Services projects and programs. Research and report information that is vital to continual development and improvement of operational procedures. Responsible for the Company’s Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs. Performs and completes all other projects, duties, and responsibilities as assigned. Position Specifics Required High school diploma or equivalent. Minimum of 1 year of Flight Attendant experience. Comprehensive knowledge of regulatory requirements (e.g. CFRs, TSRs, 8900.1, etc.). Good communication skills (written and oral). Computer literacy and strong Microsoft Office skills. Ability to speak/read/write in English. If hired, must be able to demonstrate that you are authorized to work in the U.S. Preferred Previous technical writing experience. Previous project management experience. Previous experience in an adult learning environment. Previous experience as an Inflight Training Instructor, Inflight Supervisor, Check‑Flight Attendant, and/or member of Inflight Management. Software Skills (i.e., Publisher, Adobe Pro, PowerPoint, Articulate, Canva). Additional Information Supervisory Responsibility: This is not a supervisory position. Delegation: In absence, responsibilities delegated to Manager of Inflight Standards and Delivery. Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand, walk, climb up and down stairs, lift weight up to 25 lbs, use hands to handle or feel, and reach with hands and arms. Security Clearance: All employees are required to pass the fingerprint‑based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre‑employment drug screen. AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law. Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Seniority level Entry level Employment type Full‑time Job function Other Industries Airlines and Aviation Referrals increase your chances of interviewing at PSA Airlines, Inc. by 2x Get notified about new Specialist jobs in Charlotte, NC . Charlotte, NC $75,000.00‑$90,000.00 6 days ago Charlotte, NC $50,000.00‑$55,000.00 1 month ago Charlotte, NC $45,000.00‑$65,000.00 3 months ago Charlotte, NC $65,000.00‑$75,000.00 1 month ago Charlotte, NC $55,000.00‑$75,000.00 3 months ago Charlotte, NC $51,240.00‑$58,790.00 1 week ago Charlotte, NC $80,000.00‑$90,000.00 6 days ago Charlotte, NC $60,000.00‑$110,000.00 5 months ago Charlotte, NC $30,000.00‑$75,000.00 2 months ago Charlotte, NC $86,400.00‑$162,000.00 1 week ago We’re unlocking community knowledge in a new way. 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