Community Health Worker

Community Health Worker (CHW)


Location: Santa Cruz County, CA

Schedule: Full-Time | Monday-Friday | 8:00 AM - 5:00 PM
Must be available to rotate occasional late evenings and weekends for community outreach.


Position Overview


We are seeking a compassionate, community-focused Community Health Worker (CHW) to join our care management team. In this role, you will build relationships with community partners, provide outreach to members, and support individuals by connecting them with healthcare, housing, and social resources. The ideal candidate has strong case management experience, excellent documentation skills, and a passion for serving underserved populations.


Responsibilities

• Conduct community outreach and develop relationships with local partners, agencies, and organizations (primarily between 8:00 AM-12:00 PM).
• Monitor daily call logs received from health plans and respond to member needs in a timely manner.
• Manage a caseload of approximately 20-30 members , providing ongoing support and care coordination.
• Complete and process Release of Information (ROI) forms and individualized care plans for authorization submissions.
• Assist members with housing navigation , including connecting them with housing resources and support services.
• Coordinate services with healthcare providers, community organizations, and social service agencies.
• Maintain accurate, detailed, and timely documentation within the electronic care management system.
• Advocate for members by helping them overcome barriers to accessing healthcare and community resources.
• Participate in outreach events, community engagement activities, and team meetings as needed.

Qualifications

• Bachelor's degree or Community Health Worker (CHW) Certification preferred, but not required.
• Minimum of 2 years of case management experience .
• Previous experience working in community health, social services, care coordination, or related settings preferred.
• Experience supporting underserved or vulnerable populations is highly desirable.
• Individuals with lived experience are encouraged to apply.
• Strong computer skills with the ability to navigate multiple systems and complete detailed documentation.
• Excellent communication, organizational, and interpersonal skills.
• Valid driver's license, reliable transportation, and current auto insurance required.

Preferred Qualifications

• Experience working within CalAIM programs.
• Previous Community Health Worker (CHW) experience.
• Knowledge of community resources, housing services, and care coordination.

Schedule

• Full-time, 40 hours per week
• Monday-Friday, 8:00 AM-5:00 PM
• Flexibility to work occasional evenings and weekends for outreach activities

Benefits

• Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
• Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
• 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
• Short Term Disability Insurance.
• Term Life Insurance Plan.

* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).


* As a job position within our Care Management division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, access and handling of patient medical records, providing medical care inside a patient's residential address, driving, prescription and other drug access and administration, and working with vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.