Case Manager - IDD Service Coordinator (1155)

Job Description

Job Description

Job Title: Case Manager - IDD Service Coordinator (1155)

Program: IDDSC (Intellectual & Developmental Disabilities Service Coordination)

Location: Amarillo, TX (also serving the surrounding area)

Salary: $38,500.80 – $43,305.60 / year (based on experience level I or II)

Job Type: Full-Time

Why Join Texas Panhandle Centers (TPC)?

At TPC, passion and meaningful work are rewarded. As a 501(c)(3) non-profit behavioral health (BH) and intellectual & developmental disability (IDD) provider, we offer a supportive environment where you truly make a difference in your community.

• Student Loan Forgiveness: 501(c)(3) designation qualifies employees for Public Service Loan Forgiveness (PSLF).
• Low-Cost Healthcare: Urgent Care visits for a low $10 co-pay, Teladoc (100% free for household), plus comprehensive Medical, Dental, & Vision.
• Retirement Match: Automatic 1% enrollment into a 457 Plan, plus up to 6% Employer Match in 403(b)/457 Plan.
• Generous PTO & Holidays: PTO accrual, standard holidays, PLUS 3 annual Floating Holidays (Mental Health, Celebrate Diversity, and Day to Remember).
• Life & Disability Insurance: Employer-paid life insurance (1.5x annual salary) and optional supplemental coverage.
• TPC Full Summary of Benefits FY2027

Position Overview:

Texas Panhandle Centers is seeking an IDD Service Coordinator (1155) to deliver trauma-informed care, skills training, and recovery planning to adults (18+) across Amarillo and the surrounding service area. This role is ideal for human services graduates looking to gain direct clinical experience in a supportive, multi-disciplinary team environment.

Key Responsibilities:

• Maintain ethical and professional communications at all times using respectful trauma-informed care language.
• Travel within the top 21 counties of the Texas Panhandle to provide services for individuals with intellectual and developmental disabilities (IDD).
• Meet with IDD individuals on assigned caseload at least monthly to monitor services requested that may include day programs for socialization/education/community integration, training in the home to increase independence, transportation, respite, nursing, dental, and group home/host home.
• Participate in team meetings to develop Person Directed Plan (PDP) annually.
• Link resources in the community to aid individuals with living in the community as independently as possible.
• Complete documentation according to program deadlines and company policies to comply with state regulations.
• Respond to crisis situations.
• Make lives better for individuals with IDD in both their homes and in the community.
• Adhere to TPC Business Code of Conduct and report concerns if ethical and/or business standards defined in the code are compromised.

Qualifications & Credentials:

Education & Credentials (Required):

• Excellent computer skills including Microsoft Word and Outlook.
• Excellent time management, writing, and verbal skills.
• Independently manage own caseloads.
• Organize documents for assigned caseload and meet deadlines.
• Valid Texas Driver’s License with an insurable driving record.
• At least 18 years of age.
• Employees may be required to utilize their personal mobile phones for two-factor authentication (2FA). Full statement can be found in Informational Documents.

Experience Level Tiering:

• Case Manager I ($38,500.80 - $40,809.60/yr): Entry Level – High school diploma or equivalent with 2 years of experience working with IDD individuals, OR a bachelor's degree in any field with no case management experience.
• Case Manager II ($43,305.60/yr): Bachelor’s degree in any field and minimum 1 year of case management experience.
• Graduate-level coursework in a related field may substitute for up to 1 year of required experience.

Preferred Qualifications:

• Bilingual (English/Spanish) is a strong plus.
• Bachelor’s degree from an accredited university.
• Experience working with IDD individuals.
• Experience with SmartCare EHR.

Texas Panhandle Centers is an Equal Opportunity Employer.