Hotel Minibar Operations Supervisor

Minibar Operations Supervisor Reports to: Minibar Cluster Manager/Food and Beverage Director Overall Objective: Supervision and operation of the day-to-day In-Room Refreshment Center (Minibar department) operations at a large upscale hotel in a city, as well as training and supervision of staff in following operational best practices, SOPs and use of our computer system. Full responsibility for assuring that all guests have a positive experience from the in-room refreshment center, resulting in high utilization and revenues. Job Requirements: Supervisors must be authorized to work in the United States, speak English, be familiar with reading and understanding computer-generated reports, have above mid-level math skills, and have a sense of order, alertness, and attentiveness. Must have excellent supervisory and communication skills. Must be able and willing to work 5 days a week including weekend days and Holidays. Must be physically fit, capable of standing, walking, and bending for long periods, and be able to push/pull a fully stocked cart and lift 35-40 lbs. Must be able to use email and complete mid-level data entry on Excel spreadsheets. They should be able to complete repairs on Minibars. ALL CANDIDATES MUST BE ABLE TO SATISFACTORILY PASS A BACKGROUND CHECK AND DRUG TEST TO BE ELIGIBLE FOR EMPLOYMENT. Specific Responsibilities: Run and action daily reports from Minibar's Point of Sale system. Allocate daily work responsibilities to staff. Assume refill responsibilities by restocking minibars if needed. Monitor system and staff performance. Receive, store, and manage Minibar product. Labor expense control via efficient weekly scheduling. Bar maintenance and troubleshooting. Train staff to open and close the Minibar department on off and vacation days. Follow all specified health and safety guidelines at workplace. Financial Reporting: Daily revenue reconciliation. Monitor and minimize allowances and occlusions. Maintain and update spreadsheets with sales, labor, accounting and inventory numbers. Send time sheets to Minibar HR in a timely manner. Provide financial reporting to Minibar Systems and hotel in the form of weekly and monthly reports. Update Minibar Management System database. Liaison Work: Facilitate communication between Hotel and Minibar management. Respond to specific questions from the hotel Front Desk and Accounting staff, and your Manager in a timely manner. Participate in knowledge sharing via conference calls. Minibar Operations Supervisor Daily Responsibilities: Obtain Detail Ticket Report (PMS posting journal) Run Maintenance Report, then comms test for bars on the report Open refill for the attendants run their reports Sync handhelds and make sure attendants have everything they need for the day Attend Daily Ops Meeting Track down bars on maintenance report Run Daily Ticket Report and post charges to guest folios which were not posted during night audit Do revenue reconciliation and update Workbook Monitor attendants' status throughout the day Monitor Maintenance Report throughout the day Do occlusions 2 or 3 times each day Check Transfer Audit for large disputes Spend 1- 2 hours per day on bar maintenance Throughout the day, handle guest requests and any issues that occur in a timely manner After attendants are done for the day, close refill and sync handhelds Check to see if all occlusions were posted Run Detail Ticket report and ensure all transactions posted to PMS Organize storeroom at the end of the day Ongoing: Put together minibar product order Monitor par levels Reconcile minibar product delivery with order and invoices Update Workbook : Refill Analysis and invoices Track Expired product Spend time with Attendants on floors From time to time, meet with Front desk to discuss merchandising the minibars and guest disputes Keep track of spare parts Keep storeroom clean #J-18808-Ljbffr