Senior Program Manager (Chicago - Hybrid)

Hyatt Hotels Corporation seeks an enthusiastic Senior Program Manager to join our Commercial Services PMO team. In this role, you will partner closely with leaders and teams across Commercial Services and other key business functions to drive some of Hyatt's most strategic and high‑impact initiatives. As a Senior Program Manager, you will lead large, complex, and highly visible programs from strategy through execution, bringing stakeholders together around a shared vision, navigating critical dependencies, and delivering outcomes that advance Hyatt's business priorities. We are a company that values belonging and a culture of care, where colleagues become family. We believe in continuous learning and innovation and are committed to building meaningful connections across the organization. The Role Own and lead program strategy, execution, and delivery for large-scale, business-critical initiatives Develop and maintain integrated program roadmaps across multiple workstreams and stakeholder groups Lead cross-functional coordination while managing dependencies, risks, issues, and escalations Partner with senior leadership to define program objectives, priorities, and success metrics Deliver executive-level communications, reporting, and strategic updates to stakeholders Drive accountability, alignment, and decision-making across business and technology teams Oversee program financials, including budgeting, forecasting, and resource planning Identify opportunities to enhance and standardize program management processes and best practices Mentor and support junior program and project managers to strengthen team capabilities Who You Are You understand the power and purpose of our culture of care, embody our core values of empathy, inclusion, integrity, experimentation, respect, and wellbeing. You enjoy working with others, are results driven, and seek a variety of opportunities to develop personally and professionally. Qualifications Experience Required: 10+ years of experience in program or project management Comfortable operating in complex, cross-functional environments spanning business, operations, loyalty, product, and technology teams Experience working with senior leadership stakeholders Hospitality industry experience with understanding of operational adoption and end-user experience Familiarity with Agile, innovation, or iterative delivery approaches preferred Clear, concise communicator in translating complex initiatives into actionable priorities, risks, decisions, and status updates for diverse audiences Experience with Smartsheet or similar tools Proficient in Microsoft Office Suite Experience Preferred: Bachelor's degree in Marketing, Business, Technology, Product Management, Hospitality Management, Project Management or related field Additional Information Salary range: $120,000 - $140,000. This position is also eligible to earn an annual bonus. The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate. We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place. As required by law, we provide equal employment opportunities to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, citizenship, age, disability, veteran status or any other protected status. #J-18808-Ljbffr Hyatt Hotels Corporation